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Customer Service Specialist

4 months ago

Westborough, United States Maxphotonics Full time

Job Descriptions:-

(1) Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping;

(2) Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse;

(3) Coordinate import processes,Process order into the system and prepare shipping documentation for deliveries;

(4) Coordinate with internal Sales Team and Logistics Team in the USA office for smooth deliveries to the Customers;

(5) Prepare invoice and follow-up on payments from the Customers;

(6) Daily check on deals in Hubspot. Ensure terms and conditions in the PO match the price quotation for each THEO's deal;

(7) Compile and provide timely submission of machines' passwords to the Customers;

(8) Coordinate credit account application between THEO sales team and MAX China HQ;

(9) Maintain and upkeep a master file on all THEO's orders;

(10) Compile weekly sales revenue report and send to MAX China HQ;

(11) Perform any other assignments as and when required by the Management.

Job Requirements:-

(1) Bachelor's degree in Business Administration, Marketing, or related field;

(2) Excellent in spoken and written English, proficient in Chinese language to communicate with China HQ is a plus;

(3) Passionate in delivering exceptional customer service and drive towards customer satisfaction;

(4) Preferable with 3-5 years customer service experience in the international trade and (or) logistics;

(5) Excellent interpersonal and communication aptitude to work effectively with both the internal and external customers;

(6) Attention to details. Skilled with numbers and tables;

(7) Organized, excellent in time management and able to work independently to accomplish daily tasks;

(8) Flexibility to adapt to changing work priorities;

(9) Proficient in Microsoft Office suite - Outlook, Word, Excel, etc. Knowledge in ERP system is an advantage.