Help Desk Analyst

2 days ago


New York, United States A-Line Staffing Solutions Full time

Title: Help Desk Analyst


Location: New York City, NY


Note: This role is NOT open to C2C or 3rd party candidates


The Help Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.


General Job Duties:


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to queries either in-person, over the phone, or through email messages for customers seeking help, ask questions to determine the nature of the problem, and walk customers through problem-resolution processes
  • Install, modify, and repair computer hardware and software
  • Clean up computers to run diagnostic programs, and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Follow-up with customers to ensure issues have been resolved; run reports to determine malfunctions that continue to occur
  • Maintain daily performance of computer systems; gain feedback from customers about computer usage
  • Write training manuals and train computer users

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