Multi-Site Community Manager

4 weeks ago

Covington, United States Quinn Residences Full time

Under the direction of the Regional Operations Manager supervises all on-site staff including any outside contractors and vendors performing work on the property.


ESSENTIAL RESPONSIBILITIES:


Responsible for all on‑site operations of the assigned community:


  • Meeting or exceeding the annual budget regarding NOI.
  • Providing leadership, hiring, training, evaluating, and supervising all on site associates.
  • All on‑site operations functions.
  • Promoting and upholding all company policies.


JOB DESCRIPTION:


  • Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with Regional Manager to identify community goals and objectives.
  • Establish and implement leasing goals, while managing an effective lease expiration program.
  • Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
  • Monitor the timely receipt and reconciliation of rent collections and ensure statutes are followed. File timely evictions on non-paying residents.
  • Effectively show, lease, and move in prospective residents
  • Implement programs for resident retention and service request follow-ups.
  • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
  • Direct efforts to implement sales and marketing plans which effectively maximize income and result in high occupancy.
  • Ensure that an adequate number of vacant homes are always market ready and available for showing.
  • Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
  • Ensure all assigned company training is taken as assigned and scheduled.
  • Maximize rental income while minimizing expenses through effective planning and control.
  • Regularly evaluate ways to increase NOI by increasing income and reducing expenses where possible.
  • Create staffing schedules and ensure they are consistent with community needs.
  • Participate in planned resident and company activities.
  • Evaluate and recommend changes on rent/pricing strategies that maximize rent growth.
  • Ensure all marketing materials, websites, internet listing sources and printed material are accurate and updated.
  • Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis.
  • Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
  • Perform annual performance reviews on all supervised associates.
  • Oversight of all daily operations.
  • Complete incident reports on all incidents that pose a threat to person or property and notify the Regional manager of these incidents so further action may be pursued if deemed necessary.
  • Promoting and upholding all company policies and procedures.
  • Ensure that there are no liability issues at the community and if any are discovered they are reported immediately to the Regional Manager.
  • Negotiation of all service contracts.
  • Oversight of all capital or improvement projects including ongoing renovation projects.
  • Maintain a superior customer service relationship with residents, co-workers, and vendors
  • Light travel may be required depending on the location of each community. In addition, travel may be needed for corporate meetings and functions.
  • All other tasks as assigned by the Regional Manager or corporate personnel.



QUALIFICATIONS:


General knowledge of all aspects of Property Management

At least 4 years of property management experience as a community manager

Ability to learn and use various types of computer software programs including but not limited to: Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management system, excel and word.

High School Diploma

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