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Collections Customer Service Agents
1 month ago
Status – Contract to Hire - 3 month contract duration
Role: Collections Customer Service Agents
Hours: 1st & 2nd Shift
Location: Norwood, MA
On average our associates are currently earning between $22.00 - $27.00 per hour after bonus, with experienced associates making over $30.00 per hour after bonus
No experience is necessary - we provide a dedicated 3-week paid training program to help you be successful immediately
Why Work for us?
- Earn $1,000 Welcome Bonus just for completing training
- Performance Bonuses are paid every 2 weeks, and you will receive an extra bonus payout 4x a year
- Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO
- No wait period on benefits for all new hires You will be eligible on your first day Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
- Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more
- Excellent Employee Referral program – make an extra $1,500 referring great people
- Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more
- Paid Holidays including your Birthday off and a Floating Summer Holiday
Essential Functions
- Maintains a professional and customer-friendly manner with each account.
- Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
- Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism.
- Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
- Identifies disputes promptly and ensures proper resolution.
- Participates in various problem-solving and decision-making activities, as required.
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
Qualifications And Requirements
- Strong interpersonal and verbal communications skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
- Ability to be receptive to feedback, willing to learn.
- Ability to be receptive and responsive to change and to embrace continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
- Must successfully pass background check.
