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Field Services Engineer

4 months ago

Durham, United States Prosum Full time

Prosums direct client is seeking a Field Service Engineer to join their team on a Direct Hire Basis. This role is Hybrid mix of working in office, client sites and remotely.


*Must have Engineering Degree*

1-5 years hands on experience


Hiring for the following Locations:

San Jose, CA

Durham, NC


Perks:

  • Growing company acquiring new customers
  • 30+ openings across several states
  • Benefits are outstanding (pay for 100% benefits)
  • 35 hour work week (anything over is overtime)


Job Description:

  • This Engineer position is responsible for providing field service engineering activities to Company customers independently
  • This position troubleshoots more complicated products and problems.


Essential Job Functions Field Service Engineering

  • Receives service calls from customer.
  • Determines customer need or problem and responds accordingly.
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
  • Performs preventative maintenance on Company products.
  • Establishes and manages a local maintenance service
  • Provides liaison between customer and applications programmer for customer requests involving change in applications.
  • Researches market needs and customer applications of Company products.
  • Submits application report to management in a timely manner.
  • Supports sales activities and establishes and maintains good relationship with customers.
  • Participates in sales meetings as required.
  • Provides training to other Company field service engineers as needed.
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

Nice to have:

  • Optical/camera
  • Worked in a cleanroom environment
  • Technical experience in mechanical, electrical, lasers, robotics, and mirrors would be plus.