Field Systems Engineer
2 weeks ago
Join bioMerieux Inc., a world leader in in vitro diagnostics, as a Field Systems Engineer. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the Los Angeles, CA territory.
Key Responsibilities:- Respond to customer requests for service and support, ensuring timely resolution of issues and maintenance of high-quality service standards.
- Execute installations, preventive maintenance, corrective maintenance, field actions, moves, upgrades, and equipment removals as needed to meet customer and business objectives.
- Diagnose and repair instrument issues to the board or subassembly level, ensuring all instruments operate per manufacturer specifications.
- Develop strong relationships with customers, promoting the value and benefits of service agreements and other bioMerieux service offerings.
- Communicate potential sales opportunities to Sales and Marketing counterparts.
- Operate with a sense of teamwork and collaboration, building relationships with local field service partners and cross-functional partners.
- Responsible for customer outreach, utilizing bioMerieux's billable service offerings to achieve field service revenue objectives.
- High school diploma or GED required with 2+ years of relevant experience in troubleshooting and/or repair of biomedical, mechanical, electrical, or similar systems.
- Military experience or associate degree or higher in engineering or related discipline experience preferred.
- Biomedical training or an associate degree in an engineering discipline a plus.
- Fundamental knowledge of the principles and practices of laboratory operations preferred.
- Prior experience in Field Service is preferred.
- Demonstrated ability to work on electro-mechanical, electronic, computer, electrical, and vacuum systems.
- Overnight travel is frequent and required to meet customer needs.
- Experience in host/remote communications and network systems preferred.
- Have and maintain a valid driver's license in state of residence.
- Ability to operate in an organized manner in an autonomous work environment without direct daily supervision.
- Territory management in partnership with Planner to cover a large geographic area (US).
- Maintain all necessary site access (Vendor Credentialing) requirements needed to support customer base.
- A competitive salary range of $39.75 to $47.59 per hour.
- An annual bonus based on individual performance per bioMerieux's bonus program.
- A comprehensive Total Rewards package, including medical, dental, and vision plans, company-provided life and accidental death insurance, short and long-term disability insurance, retirement plan, adoption assistance, wellness programs, employee assistance program, commuter benefits, and various voluntary benefit offerings.
bioMerieux Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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Field Systems Engineer
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Durham, North Carolina, United States bioMerieux Inc. Full timeJob SummaryWe are seeking a highly skilled Field Systems Engineer to join our team in Northern California. As a Field Systems Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the region.Key ResponsibilitiesRespond to customer requests for service and support in a timely and professional...
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Field Systems Engineer
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Durham, North Carolina, United States bioMerieux Inc. Full timeJob Title: Field Systems EngineerJoin bioMerieux Inc., a world leader in in vitro diagnostics, as a Field Systems Engineer in our Northern California territory. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers, ensuring the optimal performance of our diverse product portfolio.Key...
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Durham, North Carolina, United States bioMerieux Inc. Full timeJob Title: Field Systems EngineerJoin bioMerieux Inc., a world leader in in vitro diagnostics, as a Field Systems Engineer. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the Los Angeles, CA territory.Key Responsibilities:Respond to customer requests for service and...
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Durham, North Carolina, United States bioMerieux Inc. Full timeJob Title: Field Systems EngineerJoin bioMerieux Inc., a world leader in in vitro diagnostics, as a Field Systems Engineer. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients across the Los Angeles, CA territory.Key Responsibilities:Respond to customer requests for service and...
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