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Customer Relations Specialist

3 months ago

Canton, United States LHH Full time

Customer Relations Specialist

100% Onsite in Canton, MI

Direct Hire

Salary: $45 -50k


Experience:

  • Associate Degree – Required
  • 3+ years’ experience in professional customer service – Required
  • Automotive industry experience – Required
  • ERP system experience – Required


Software:

  • ERP system – Nice to have (Must have some experience with an ERP system)
  • Excel – Intermediate level (Sorting/filtering complex spreadsheets, manipulating data, etc.)


Responsibilities:

  • Process customer orders using manual methods and EDI, ensuring compliance with customer contracts and inventory levels while coordinating with Sales, Manufacturing, and Warehousing.
  • Maintain customer scorecard performance, address customer concerns, review supplier manuals for changes, and inform the team.
  • Compile reports, track customer forecasts and part updates, manage smooth part launches, and provide pricing updates.
  • Manage warranty claims, update customer portals, oversee inventory returns and scrap processes, perform weekly audits, communicate with customers via email, portals, and phone.
  • Weekly auditing on manual orders
  • Communicate with customers through emails and customer portals, with phone follow-ups.




“Benefit offerings may include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. The program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”


Equal Opportunity Employer/Veterans/Disabled, to read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: www.LHH.com.