Customer Relations

7 days ago

North Canton, United States AWP Safety Full time
Job DescriptionJob DescriptionCompany Description

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

 

Job Description

As the Customer Relations & Accounts Receivable Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

  • Apply daily cash timely and accurately
  • Review customer receivables and coordinate payment resolution
  • Communicate with internal and/or external customers and various units regarding collection issues
  • Collaborate within the Customer Relations team to complete tasks in a timely manner
  • Reduce the delinquency for assigned accounts to achieve organizational goals
  • Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
  • Enlist the efforts of management when necessary to accelerate the collection process
  • Follow work process to communicate and collaborate with employees at all levels
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform training as requested
  • Perform other duties and/or special projects as assigned
     
Qualifications

  • High school diploma or GED required
  • 1-3 years call-center, collections and cash application experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and Salesforce software preferred
     


Additional Information

  • A high-achieving, gregarious, and well-respected team
  • Benefits-eligible 1st of the month following hire.
  • All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
  • Company paid 50k in basic life insurance.
  • Company paid LTD.
  • Health Savings and Flex Spending Accounts Available
  • 401(k)
  • Paid Time Off & Paid Holidays
  • AWP named one of America’s Greatest Workplaces 2023 for Diversity

 

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. 

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