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Help Desk Technician Level 2

2 months ago

Irvine, United States Bowman Williams Full time

We are a rapidly growing Managed Services Provider with a family oriented culture that promotes personal and professional growth for all of our team members. We look to promote our team members from within to provide lasting career growth opportunities. We are currently looking outside the organization to hire to due continued growth and are commitment to maintaining a healthy work-life balance.


Our current opening is for a Help Desk Technician Level 2 (MSP). This person must live within 30 minutes of Irvine, CA and have at least 1 year of previous MSP experience to be considered for the role.


The Help Desk Technician Level 2 (Hybrid WFH) will provide escalated help desk support for our managed services clientele. Support includes; remote software support, hardware, peripherals and other devices related to clients network infrastructure.


Help Desk Technician Level 2 (MSP) Job Requirements:


  • 1 year of previous MSP experience
  • Experience with Windows Active Directory
  • Experience with Microsoft Exchange
  • Experience with Microsoft 365
  • Experience with Windows Server
  • Experience with Windows and Mac OSX support
  • Experience with Firewall administration and support
  • Experience with switching administration and support
  • Experience with Hyper-V and VMware
  • Experience with ConnectWise, Kaseya or similar MSP tools
  • Experience with Microsoft Azure


Help Desk Technician Level 2 (MSP) Benefits:


  • Health, Dental, Vision, and Life Insurance
  • Hybrid WFH after 6 months
  • 401(k) with company match
  • PTO
  • Professional Development Assistance
  • Certification Reimbursement
  • Mileage Reimbursement