Dispatcher
2 weeks ago
Key Responsibilities:
- Coordinate and manage dispatch operations to ensure timely and efficient delivery of services.
- Utilize Excel for data analysis, reporting, and creating macros and formulas to streamline processes.
- Operate and manage the Mercury Gate TMS for tracking and managing shipments.
- Develop and maintain VBA scripts to automate tasks and improve efficiency.
- Make 5-8 calls per hour to coordinate with drivers, customers, and other stakeholders.
- Provide exceptional customer service and resolve any issues or concerns promptly.
- Maintain accurate records and documentation of dispatch activities.
- Collaborate with team members and other departments to ensure smooth operations.
Qualifications:
- 1-3 years of experience in dispatching or a related field.
- Proficiency in Microsoft Excel, including VBS, macros and formulas.
- Experience with Mercury Gate TMS. (any TMS is fine)
- Bilingual in English and Spanish.
- Strong customer service skills and experience.
- Conflict resolution.
- Excellent communication and organizational skills.
- Ability to work independently and as part of a team.
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