Dispatcher and Scheduler

1 day ago


Pompano Beach, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Dispatcher and Scheduler in the manufacturing industry, located in Pompano Beach, Florida. The role involves coordinating high volume scheduling and dispatching tasks, ensuring smooth operations and excellent customer service.

Responsibilities
• Coordinate and dispatch technicians to appropriate locations in response to customer requests
• Handle a high volume of inbound and outbound calls, ensuring effective communication with both technicians and customers
• Maintain and update job orders, utilizing software tools like Databasics
• Carry out data entry tasks and manage email correspondence efficiently
• Effectively schedule appointments, balancing the needs of customers and availability of technicians
• Use Microsoft Office tools (Excel, Outlook, Word) to maintain records and manage workflow
• Provide excellent customer service, resolving inquiries and issues promptly
• Perform some clerical duties, supporting the smooth running of the office
• Thrive under pressure, maintaining professionalism and effectiveness in a fast-paced environment.• Proficiency in answering inbound calls with a customer-focused attitude.
• Excellent customer service skills with the capacity to handle customer queries and complaints effectively.
• Demonstrated data entry skills, with high attention to detail and accuracy.
• Ability to manage email correspondence effectively, ensuring timely responses and follow-ups.
• Experience with both inbound and outbound calls, maintaining a courteous and detail oriented demeanor.
• Proficiency in Microsoft Excel to manage and analyse data efficiently.
• Familiarity with Microsoft Outlook for managing emails, scheduling meetings and coordinating tasks.
• Proficiency in Microsoft Word for creating and editing documents.
• Experience in scheduling appointments, ensuring optimal utilization of resources.
• Prior experience in dispatching, with the ability to coordinate and manage logistics effectively.

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