Insight Global | Dispatcher | deerfield beach, fl

2 weeks ago


deerfield beach, United States Insight Global Full time

Key Responsibilities:

  • Coordinate and manage dispatch operations to ensure timely and efficient delivery of services.
  • Utilize Excel for data analysis, reporting, and creating macros and formulas to streamline processes.
  • Operate and manage the Mercury Gate TMS for tracking and managing shipments.
  • Develop and maintain VBA scripts to automate tasks and improve efficiency.
  • Make 5-8 calls per hour to coordinate with drivers, customers, and other stakeholders.
  • Provide exceptional customer service and resolve any issues or concerns promptly.
  • Maintain accurate records and documentation of dispatch activities.
  • Collaborate with team members and other departments to ensure smooth operations.


Qualifications:

  • 1-3 years of experience in dispatching or a related field.
  • Proficiency in Microsoft Excel, including VBS, macros and formulas.
  • Experience with Mercury Gate TMS. (any TMS is fine)
  • Bilingual in English and Spanish.
  • Strong customer service skills and experience.
  • Conflict resolution.
  • Excellent communication and organizational skills.
  • Ability to work independently and as part of a team.



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