Service Desk Support

3 months ago


Charleston, United States Coforge Full time

Role: Service Desk Support

Key Skills: Level 2 Support, Support & Troubleshooting

Experience: 2+ years

Location: Charleston, WV

Mode of Hire: Full Time


We at Coforge are hiring Service Desk Support with the following skillset:


  • Provide Level 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process service requests via phone, e-mail and chat.
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.



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