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Business Operations Manager

2 months ago

Greenwich, United States Attune Med Spa Full time

ATTUNE MED SPA – BUSINESS OPERATIONS MANAGER


OUR COMPANY

At Attune, we pride ourselves on building community presence, as well as a team culture that is defined by our core values – integrity, authenticity, support, and passion. As practitioners and patients ourselves, we saw the med spa industry needed disruption. We are looking for a Business Operations Manager to join our team at the Greenwich corporate location.


JOB OVERVIEW

As the Attune Business Operations Manager, you will oversee the both the fiscal growth of our Stamford and Greenwich locations (including budget control, inventory & scheduling/overhead management, financial report analysis), as well as ensure smooth day-to-day operations with our service providers & customer service team. To be successful in this role, you must be willing to immerse yourself in the world of medical aesthetics paired with integrative wellness, to facilitate ongoing training/development & create a space for you to grow with Attune. Our ideal candidate has an inherent passion for the wellness industry, as well as strong organizational skills & business financial acumen.


JOB QUALIFICATIONS

· Minimum 3-5 years experience in operations management, preferably in a spa/medical/wellness facility

· Minimum 1-2 years experience with high level financial analysis - including budget management, inventory control and purchasing systems

· Minimum Bachelor’s Degree, preferably in business administration, or similar finance background

· Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

· Preferred experience using EMR programs & spa management software with client sales reporting

· Ability to meet U.S. employment and eligibility work requirements


JOB RESPONSIBILITIES

· Demonstrate expert knowledge of all clinic services, technologies, products, policies & procedure – effectively communicating these aspects to all clients, employees, and stakeholders.

· Manage daily spa operations, ensuring efficient workflow and adherence to company policies and procedures.

· Develop and implement systems for inventory control, purchasing, and vendor management.

· Create and manage annual budgets and financial forecasts, including revenue projections and expense breakdowns.

· Develop and implement Key Performance Indicator (KPI) metric reports to track financial performance, operational efficiency, and marketing effectiveness.

· Review and analyze financial statements including income statements, balance sheets, and cash flow statements – to identify trends and make informed business decisions.

· Monitor financial performance against budget & forecasts, identifying variances and taking corrective action as needed.

· Prepare clear and concise financial reports for senior management, highlighting key metrics and insights.

· Identify areas for cost savings and operational improvement through financial analysis and process optimization.

· Maintain accurate records for all financial transactions, generate reports for senior management, and participate in audits/reconciliations as needed.

· Liaise with vendors & external service providers, and assist other departments in strategic financial management as it impacts the entire business.

· Collaborate with the Spa Manager to oversee staff scheduling, ensuring adequate coverage and efficient allocation of resources, while advising on human capital overhead expenditure.

· Assist Spa Manager with patient scheduling & appointment confirmations, and staff training/development programs.

· Assist Spa Manager in handling customer service conflicts & manage client complaints/feedback with proactive follow-up

· Contribute to the development and implementation of marketing and sales strategies.

· Maintain confidential, accurate, current files with all client & employee record keeping, in compliance with HIPPA laws

· Always practice punctuality, professional accountability, and exhibit overall reliability by accommodating unique client requests whenever able


ADDITIONAL DESIRED SKILLS, ATTRIBUTES

· Time Management & Multi-tasking

· Proactive Self-Motivation & Team Player Mindset

· Organization, Prioritization, and Project Management

· Problem Solving & Critical Thinking

· Emotional Intelligence & Stress Management

· Impeccable Written & Verbal Communication Skills

· Flexible, Adaptable, and Versatile

· Positivity & Passion for wellness & client service

· Integrity & Professional Ethics


WHY JOIN ATTUNE? 

Here at Attune, we care about team members as individuals, and strive to improve their personal & professional development. We love providing our team the tools to be successful. We find a great sense of fulfillment by fostering collaborative environments inside & outside of the workplace where employees can understand true job satisfaction. Below are just a few team engagement strategies we employ because we believe it’s happy employees who provide the utmost experience for our clients.

- unique cross-training opportunities in holistic wellness and integrative health

- continued learning in our Attune Development Program, vendor trainings, and conferences

- team approach to personal development, including working directly with our C-Suite team

- partnerships with product developers & cutting-edge technologies, participate in clinical trials

- rewards for team members that show excellent patient care & upskill with certifications/workshops

- team discount incentives, complimentary treatments, contest-based awards, and more

- uncapped monthly bonus opportunities, and growth potential with salary & regional locations


COMPENSATION AND BENEFITS

· Annual salary potential: starting at $89,000

· Full Time Hybrid work environment (Greenwich / Stamford / remote)

· Health insurance (Medical, Dental, and Vision)

· Paid Time Off – including vacation, sick, and holiday pay

· Professional development reimbursement

· Employee discount incentives


Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement
  • Vision insurance

Experience:

  • Corporate finance: 1 year (Required)
  • Analyzing Financial Statements: 1 year (Required)
  • Preparing Forecasts and Budgets: 1 year (Required)
  • Operations management: 1 year (Required)

Ability to Commute:

  • Greenwich, CT 06830 (Required)
  • Stamford, CT 06905 (Required)

Ability to Relocate:

  • Greenwich, CT 06830: Relocate before starting work (Required)


Work Location: Hybrid remote in Greenwich, CT 06830 and Stamford, CT 06905