Technical Support Manager

1 week ago


St Louis City County, United States Locke44 Full time

Locke44 are proud to be partnering with an exciting Cybersecurity startup. They are revolutionizing the Data Security space with plans to scale going into 2025.


We are seeking a skilled and dedicated Technical Support Manager to lead and manage a growing technical support team, ensuring top-tier service delivery and customer satisfaction. This role is ideal for someone with a strong technical background, excellent leadership abilities, and a passion for problem-solving. You will oversee support operations, mentor your team, and develop processes to ensure efficient resolution of customer issues.


Qualifications

  • Proven experience (5+ years) in technical support, including at least 2 years in a managerial or leadership role.
  • Experience with cybersecurity solutions would prove advantageous
  • Exceptional leadership and interpersonal skills, with a track record of building and managing high-performing teams.
  • Outstanding problem-solving and analytical abilities, with a customer-focused mindset.
  • Proficiency in support ticketing systems, CRM tools, and analytics platforms (e.g., Zendesk, Salesforce, Freshdesk, etc.).
  • Excellent communication skills, both written and verbal, with the ability to simplify complex technical concepts for a variety of audiences.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).


Full spec available. Please apply to Locke44 for the details.



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