Technical Support Services Manager
2 days ago
About the Job: We are seeking a skilled Technical Support Services Manager to join our team at Tech Electronics. As a key member of our service organization, you will be responsible for managing a portfolio of service customers in hospital and medical facilities.
Key Responsibilities:
- Manage Service Agreement Financial Performance: Ensure timely maintenance and inspections while providing high-level consultation to inpatient Medical and Hospital facilities related to the requirements of the Department of Health and Human Services (HHS) as well as the Centers for Medicare & Medicaid Services (CMS).
- Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales.
- Responsible for quality assurance of all agreement deliverables.
- Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customer's installed base information.
- Provide client consultation on the requirements of third-party inspection companies including Joint Commission (JCAHO), Det Norske Veritas (DNV), and the Center for Improvement in Healthcare Quality (CIHQ) as well as CMS/HHS.
- Assist the sales department in providing proactive engagement for renewals and closures.
Requirements:
- Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on the requirements of CMS/HHS.
- Excellent organizational and interpersonal skills.
- Proficient in Microsoft Office and business software systems.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
- Must be 21 years of age and possess a valid driver's license with limited violations.
Salary: $70,000 - $90,000 per year, depending on experience.
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