Technical Support Services Manager

2 days ago


St Louis, Missouri, United States Tech Electronics Full time
Job Title: Technical Support Services Manager

About the Job: We are seeking a skilled Technical Support Services Manager to join our team at Tech Electronics. As a key member of our service organization, you will be responsible for managing a portfolio of service customers in hospital and medical facilities.

Key Responsibilities:

  • Manage Service Agreement Financial Performance: Ensure timely maintenance and inspections while providing high-level consultation to inpatient Medical and Hospital facilities related to the requirements of the Department of Health and Human Services (HHS) as well as the Centers for Medicare & Medicaid Services (CMS).
  • Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales.
  • Responsible for quality assurance of all agreement deliverables.
  • Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customer's installed base information.
  • Provide client consultation on the requirements of third-party inspection companies including Joint Commission (JCAHO), Det Norske Veritas (DNV), and the Center for Improvement in Healthcare Quality (CIHQ) as well as CMS/HHS.
  • Assist the sales department in providing proactive engagement for renewals and closures.

Requirements:

  • Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on the requirements of CMS/HHS.
  • Excellent organizational and interpersonal skills.
  • Proficient in Microsoft Office and business software systems.
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
  • Must be 21 years of age and possess a valid driver's license with limited violations.

Salary: $70,000 - $90,000 per year, depending on experience.



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