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Customer Manager

4 months ago

Anaheim, United States Vaco Full time

We are looking for a detail-oriented Service Manager to manage our service department and handle customer service interactions, reports, and scheduling. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The Service Manager must develop a thorough understanding of the Industry and build a strong working knowledge of all industry standards and practices, as well as the company's products and services.

To be successful as a Service Manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with team members, customers, and third-party vendors.

Additional Requirements

  • Education and Experience:

    • Bachelor's degree in Business Administration, Management, or a related field preferred.
    • Minimum of 5 years of experience in a service management role, preferably within the industry.

  • Skills and Competencies:

    • Strong problem-solving skills and the ability to think strategically.
    • Proficient in using service management software and CRM systems.
    • Excellent verbal and written communication skills.
    • Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
    • Strong organizational and time management skills.
    • Financial acumen to manage budgets, forecasts, and financial reports.

  • Leadership and Team Management:

    • Proven experience in leading and motivating a team to achieve high performance and meet service goals.
    • Ability to conduct performance reviews and implement necessary training and development programs.
    • Experience in conflict resolution and handling difficult customer situations professionally.

  • Customer Service:

    • Demonstrated commitment to providing exceptional customer service.
    • Ability to develop and implement customer service policies and procedures.
    • Experience in handling customer complaints and resolving issues in a timely and effective manner.

  • Technical Knowledge:

    • Solid understanding of technical aspects of the industry and the company's products and services.
    • Ability to stay updated on industry trends and integrate new practices into the service department.

  • Sales and Relationship Management:

    • Sales-minded with the ability to identify opportunities to upsell or cross-sell services.
    • Experience in developing and maintaining strong relationships with customers and third-party vendors.

  • Compliance and Safety:

    • Ensure compliance with all company policies, safety regulations, and industry standards.
    • Conduct regular safety meetings and training sessions for the service team.

Responsibilities

  • Manage the daily operations of the service department.
  • Develop and implement strategies to improve service quality and efficiency.
  • Monitor service department performance metrics and prepare regular reports.
  • Collaborate with other departments to ensure seamless service delivery.
  • Oversee scheduling of service team members and ensure adequate coverage.
  • Handle customer inquiries and complaints, providing effective solutions.
  • Train, mentor, and develop service team members to enhance their skills and performance.
  • Maintain accurate records of service activities and customer interactions.

If you meet the above requirements and are passionate about delivering exceptional service, we encourage you to apply for the Service Manager position.