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Ecommerce Marketplace Specialist

3 months ago

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ESC has an exciting opportunity for a Marketplace Specialist to support our premier ecommerce client’s growing marketplace operations. The Marketplace Specialist assists with core functions in operating, maintaining and growing an e-commerce marketplace, including reviewing product content, seller onboarding and support, and troubleshooting.

ACCOUNTABILITIES

SELLER SUPPORT

  • Help manage the company’s marketplace platform (Mirakl) for resolving errors, accepting items, and product upload errors
  • Act as the gatekeeper for potential products to be sold on the ecommerce site.
  • Educate sellers on using Mirakl for product uploads, updating price and inventory, and fulfillment
  • Answer questions from sellers about the business policies for the company’s Marketplace

INTERNAL SUPPORT

  • Work with internal teams to setup approved products for sale on the ecommerce site
  • Work with cross-functional teams to execute improvements to grow and improve user experience
  • Assist with the return process for marketplace orders

QUALIFICATIONS REQUIRED

  • Experience in digital, merchandising, or other relevant experience
  • Organized and detail-oriented
  • Problem solver with an analytical approach
  • Great interpersonal skills

PREFERRED

  • Bachelor’s Degree
  • Experienced in e-commerce marketplaces such as Amazon, Walmart, and eBay