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Functional Support Services Specialist

4 months ago

Cleveland, United States ABB Full time

In this role, functional Support Services Specialist – Operations, you will act as a point of contact for inquiries, initiating actions and assisting with resolution. Performing a variety of complex support activities, you will be instrumental in the smooth running of processes and procedures within the business and office. Engages internal customers and droves efficient support services. Reports to function head.


Roles and Responsibilities

Core Responsibilities


  • Site contact for Cleveland, OH office
  • Provides services and various administrative areas (including IT, HR, Finance, and other administrative areas) to the Operations function to meet current needs, identify performance gaps, and address emerging requirements.
  • Performs tasks with a focus on high quality to ensure customer satisfaction
  • Oversees the delivery of services by external providers in line with Service Level Agreements (SLA) and reports any shortcomings and areas of improvement.
  • Develops training materials, FAQs, and other resources for training specific to location/business- specific administrative needs and provides effective support.
  • Contribute to special projects, such as conferences, by providing logistical support and ensuring the successful execution of initiatives.
  • Proficiency in content creation, data management, and operational and engineering training support.
  • Assist in HR-related tasks such as scheduling interviews, onboarding new employees by coordinating equipment orders, badge issuance, and other necessary tasks to streamline the transition process.
  • Provide support to PAEN team as needed, including coordinating travel arrangements, schedule meetings, and assist with special projects.
  • Manage office supplies inventory, place orders, and ensure adequate stock levels for seamless operations.
  • Partner with management/CLE Involvement team to organize and coordinate events, catering, team-building activities, and special occasions


License to Operate/Core Values

  • Demonstrates ABB's core values and organization safety and integrity standards and acts accordingly.
  • Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
  • Ensures adherence to all relevant internal and statutory regulations and policies.
  • Ensures integrity and compliance with ABB values and ethics in all activities.
  • Demonstrates an understanding of Health,Safety, and Environment (HSE) terms, concept application, reporting, and risk.


Collaboration/Leadership

  • Provides confidential support to team members
  • Ensures adherence to the collaboration objectives of the team to maximize results for ABB.
  • Leads their development journey by seeking knowledge and learning opportunities within the team.
  • Manages relationships with stakeholders in their own area of responsibility and ensures alignment.


Job Skills

  • Minimum 5 years of experience
  • Bachelors degree in business administration or related field from an accredited institution.
  • Proven experience as an executive assistant or in a similar role.
  • Proficiency in Microsoft Office suite, and other relevant software applications
  • Excellent communication skills, both written and verbal, and interpersonal skills
  • Strong organizational and time management abilities
  • Able to handle confidential information with professionalism and discretion.
  • Attention to detail and problem – solving skills
  • Project Management skills with the ability to handle multiple tasks simultaneously.
  • Ability to conduct risk assessments and develop mitigation is a plus
  • Familiarity with compliance regulations and policy enforcement
  • Documentation
  • Meetings and Events
  • Budget & Performance Management
  • Process Improvement & Optimization