Technical Support Engineer

2 weeks ago

New Albany, United States Synergis Full time

TITLE: Technical Support Engineer

LOCATION: New Albany, OH - Fully Onsite M-F

ANTICIPATED DURATION: 4 months

The goal of this team is to reduce/minimize damage and the impact of damage on Data Center hardware. This includes inspection, testing, and repair of critical components to ensure cutting-edge Data Center hardware is reliable and maintained in the Data Center environment.


Technical Support Engineer Overall Responsibilities:

  • This role is a quality assurance position focusing on monitoring and reducing damage to data center hardware parts. Assist the site leadership in efforts to reduce damage at each DC. This would involve spot checks of different process staging areas for proper handling, packaging, and storage of parts.
  • Assist in the execution of the damaged parts process at the data center. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.
  • Identify and escalate issues affecting part damage.
  • Excursion Support - Provide support for key field campaigns and failure investigations.


Technical Support Engineer Top Daily Responsibilities:

Perform Special Damage Inspections/Repairs of Critical Parts

  1. Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week
  2. Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to ensure parts are truly damaged. This inspection would involve up to 100 parts per week
  3. Repair of Damaged Parts
  4. Cleaning of thermal Paste for CPUs
  5. Straightening bent connectors
  6. Replace missing parts - CPU carrier frames, dust covers etc.
  7. Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center

Technical Support Engineer Mandatory Experience:

  • Education: Bachelor’s Degree or equivalent experience in a technical field
  • 3+ years’ experience in a technical field
  • General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)
  • 1st Level Failure Analysis (FA) ability for electronic parts
  • Familiarity with typical mechanical defects of electronic components and hardware
  • Ability to sit for extended periods (several hours at a time) doing detailed inspections of electronic parts and components
  • Familiarity with simple inspection equipment such as stereo microscopes and ring lights
  • Ability to use a PC to record / report data
  • Ability to write process instructions/ SOPs
  • People Skills to work with and influence others
  • Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling, etc.)


Technical Support Engineer Non-Essential Experience:

  • Quality Assurance background in the electronics industry
  • Background in troubleshooting/repair of server/storage and networking products
  • Knowledge of spreadsheets and databases


The hourly pay rate range for this position is $30.46 to $38.48 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to HBennett@Synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at HBennett@Synergishr.com


Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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