CSR/ Account Manager
1 week ago
Since 1983 Horizon Steel has been a leader in the steel processing industry throughout North America. Currently, we are searching for a motivated, dynamic individual to join our Customer Service Team.
The Customer Service Representative’s goal is to ensure Horizon Steel is meeting the customer service and quality requirements. This is accomplished by working closely with:
Sales personnel and the customer to accurately create Sales Orders in our ERP system.
Procurement and Operations personnel to resolve and prioritize steel delivery or processing issues.
Shipping personnel to help define optimal truck loads that meet both customer service and Horizon Steel cost requirements.
Quality to ensure Horizon Steel is adequately responding to customer quality incidents and corrective actions.
Duties & Responsibilities
Receive and enter customer sales order
Respond to customer question
Track status of orders to meet delivery dates and contact customer when delivery dates cannot be met on time
Follow-up with Purchasing regarding “NO STEEL” order
Prepare Ship Notice
Forward customer inquiries to Purchasing
Attend daily production meeting
Perform daily sales order maintenance to keep items current
Close out Sales Order
Update customer sales order change
Update pricing
Develop close working relationship with assigned Sales Representative
Make joint customer calls on key accounts with assigned Sales Representative
Fully participate & support the Horizon Steel Quality Management System
Minimum Qualifications
Two to five years experience in sales/administration support position
Solid computer skills with MS Excel, Office
.Experience with ERP applications
Familiar with basic order fulfillment concepts
Steel background preferred
Good communication skills
Positive attitude
Strong organizational and analytical skills
Ability to work independently with limited supervision
Ability to handle stressful situations with a calm demeanor
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