CSR/ Account Manager

1 week ago


Wheeling, United States Horizon Steel Full time

Since 1983 Horizon Steel has been a leader in the steel processing industry throughout North America. Currently, we are searching for a motivated, dynamic individual to join our Customer Service Team.

The Customer Service Representative’s goal is to ensure Horizon Steel is meeting the customer service and quality requirements. This is accomplished by working closely with:

Sales personnel and the customer to accurately create Sales Orders in our ERP system.

Procurement and Operations personnel to resolve and prioritize steel delivery or processing issues.

Shipping personnel to help define optimal truck loads that meet both customer service and Horizon Steel cost requirements.

Quality to ensure Horizon Steel is adequately responding to customer quality incidents and corrective actions.



Duties & Responsibilities

Receive and enter customer sales order

Respond to customer question

Track status of orders to meet delivery dates and contact customer when delivery dates cannot be met on time

Follow-up with Purchasing regarding “NO STEEL” order

Prepare Ship Notice

Forward customer inquiries to Purchasing

Attend daily production meeting

Perform daily sales order maintenance to keep items current

Close out Sales Order

Update customer sales order change

Update pricing

Develop close working relationship with assigned Sales Representative

Make joint customer calls on key accounts with assigned Sales Representative

Fully participate & support the Horizon Steel Quality Management System



Minimum Qualifications

Two to five years experience in sales/administration support position

Solid computer skills with MS Excel, Office

.Experience with ERP applications

Familiar with basic order fulfillment concepts

Steel background preferred

Good communication skills

Positive attitude

Strong organizational and analytical skills

Ability to work independently with limited supervision

Ability to handle stressful situations with a calm demeanor



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