Front Desk Representative

2 weeks ago


Cookeville, Tennessee, United States Holiday Inn - Prominence Hospitality Group Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn - Prominence Hospitality Group.

Key Responsibilities
  • Provide exceptional guest service by greeting, registering, and issuing room keys, while maintaining a positive and professional demeanor.
  • Monitor and maintain the cleanliness of the lobby and other guest areas, ensuring a safe and welcoming environment.
  • Manage front desk records and complete required reports, while maintaining accurate and up-to-date information.
  • Work collaboratively with the team to achieve common goals and objectives.
Requirements
  • Strong organizational and analytical skills, with the ability to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to effectively listen and resolve issues.
  • Working knowledge of Microsoft Office and reservation management systems is a plus.
  • Attention to detail, multitasking, and time management skills.
What We Offer
  • Competitive pay and incentives.
  • Training and development programs, with opportunities for career growth and advancement.
  • Work-life balance and employee discounts.

We are committed to creating a safe and inclusive work environment that supports the growth and development of our team members. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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