Technical Support Engineer

4 weeks ago


Philadelphia, United States Franklin Fitch Full time

Are you an IT Support Engineer with experience within the legal sector?


We are hiring a Technical Support Engineer to resolve all software and hardware issues within a lean legal environment. Alongside technical support, this role offers the opportunity to be involved in regular project work.


Experienced required:

  • Technical support experience in a law firm strongly preferred
  • High proficiency in Microsoft Windows 10
  • Advanced knowledge of Microsoft 365
  • iManage experienced preferred but not essential
  • Thorough understanding of PCs and mobile device operating systems
  • Microsoft Active Directory
  • Strong technical understanding of hardware and software issues


Responsibilities:

  • Provide deskside, telephone and remote support for end users.
  • Coordinate with technology vendors for second- and third-level issue resolution.
  • Coordinate with technology vendors for vulnerability scan remediation.
  • Follow up with technology vendors concerning all open issues.
  • Proactively maintain hardware to ensure high availability and performance.
  • Test new hardware and software technologies for potential firm deployment.
  • Assist IT Manager with e-discovery data management.
  • Implement and manage special policies as directed.



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