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Project Manager
1 month ago
Title: ServiceNow Project Manager
Client: Financial Services Client
Start Date: ASAP
Location: Waltham, MA (2-3 days per week onsite)
Duration: 6–12-month contract to hire (CANDIDATE MUST BE WILLING/ABLE TO CONVERT TO AN EMPLOYEE AFTER CONTRACT PERIOD)
Interview Process:
- 1st round video/phone call with portfolio manager.
- 2nd round video/phone call with Head of PMO.
- Between 1st and 2nd, will receive employee onboarding application (includes background check and references)
- 3rd round will more than likely be onsite.
REQUIRED WITH EACH CANDIDATE SUBMISSION
- LinkedIn Bio
- 2 PROFESSIONAL references (Manager or above). Will verify LinkedIn bio/work email, title, phone.
We are currently seeking a Project Manager with experience in managing ServiceNow projects.
Key Responsibilities
- Establishing communications between project stakeholders to ensure timely decision-making and transparency
- Cultivating strong relationships with technology partners to oversee and coordinate incident responses, service, operational tasks, and milestones
- Communicating project timelines and dependency changes
- Delivering project and work statuses, issues, and risks, as well as recommending improvements to stakeholders and leadership
- Securing project task ownership and ensuring that stakeholders can execute on action items
- Tracking data and key project performance indicators, identifying trends, and ensuring that projects and programs align with firm priorities
- Working with the program manager within the Advisor Technology Solutions team to establish consistent processes, policies, and tracking for all service, operational, and project platform tasks
Core Strengths and Skills
- 5-8 years of HANDS-ON Project Management experience, specifically on ServiceNow/Amazon Connect, or Helpdesk processes and projects
- PMP
- Excellent verbal, written and listening skills
- Ability to communicate successfully with business subject matter experts, technology partners and home office staff frequently—both over the phone and in-person
- Effective leader and collaborator who builds and nurtures strong relationships
- Continuous learner who adapts quickly and positively to change
- Financial or similar industry experience
- Knowledge of incident management and program tracking software such as ServiceNow and Jira a plus