Medical Billing Support Rep

2 days ago


Denver, United States Omega Healthcare Management Services Full time

Summary/Objective

Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.

Essential Job Functions

  • Management of inbound and outbound office correspondence:
  1. - Inbound calls: handle or transfer to appropriate person, to include customer service calls for all US clients
  2. - Inbound faxes: distribute to appropriate person or team
  3. - Inbound mail: sort and scan to India teams
  4. - Outbound mail: prepare through postage meter
  5. - Support remote staff schedules with in-office needs/resources
  • Support RCM billing team operations:
  1. - Print and mail Epic-generated letters to patients
  2. - Process correspondence that India has filtered/forwarded
  3. - Process returned mail
  4. - Lockbox management: research and approve/resubmit lockbox exceptions for deposit
  5. - Scan vendor invoices and load checks for overseas Accounts Payable team to print
  6. - Claim run process support
  7. - Additional billing-related tasks identified operationally



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