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Desktop Support Technician
4 months ago
Desired Skills and Experience:
- 3-4 years of relevant experience
- Excellent written and verbal communication skills.
- Experience with computer build-out and setup; imaging, application installs, and configuration, etc
- Ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats.
- Excellent customer service skills, with an advanced understanding of customer relationship building.
- Excellent troubleshooting skills.
- Self-motivated team player with excellent interpersonal and communication skills.
- Able to effectively interface with customers, vendors, and Network Services.
- Experience with Microsoft Office Suite, Office 365 and Microsoft Windows 7 & Windows 10
Plusses:
- Audio/Visual Experience
Day-to-Day: Insight Global is looking for desktop support technician in Wilton, CT. This person provides technical assistance to computer users. Configures troubleshoots and supports desktops/laptops, peripherals, and cell phones. Answers questions and resolves computer problems for clients in person, via telephone or electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, office products, electronic mail, and operating systems. Follows all IT standard processes and procedures along with monitoring license compliance. Provides support of 7/24 Global Support process by serving as Tier 1 / Tier 2 point of contact and owner of problem/incident. The role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
