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Fleet Manager

2 months ago

Des Moines, United States TMC Transportation Full time

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. We have an immediate full-time opening for a Fleet Manager working out of our office in Des Moines, Iowa.

We offer:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401(k) Plan
  • Employee Ownership - ESOP


PRIMARY FUNCTION:

The primary function for a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.


DUTIES AND RESPONSIBILITIES:

  • Review driver check calls to determine driver location and estimated delivery times.
  • Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
  • Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
  • Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
  • Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
  • Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers hours of availability.
  • Focus on driver retention by understanding driver requirements/preferences, by monitoring driver performance to ensure driver requirements are being met, and by keeping drivers informed and motivated.
  • Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
  • Resolve driver conflicts, problems, and requests with respect to matters such as, hometime, pay, equipment, and load assignments.
  • Ensure the awareness of and enforce company policies.
  • Maintain records pertaining to driver performance and productivity.
  • Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.


MINIMUM QUALIFICATIONS/EXPERIENCE:

  • Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or related field.
  • Fluent in computer applications and keyboard proficiency.
  • Ability to function in a fast-paced work environment and tolerate stress.
  • Ability to plan and organize, attention to detail, problem-solving skills.
  • Excellent interpersonal skills, including good listening skills.
  • Possess courteous, yet assertive telephone personality.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

The physical requirements and work environment described are representative of those present while performing the essential functions of this job.

  • Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
  • Must be able to speak and hear clearly in a high volume telephone environment.