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Personal Computer Technician

2 months ago

Boston, United States SoftHQ Inc Full time

Role: Laptop Support Technicians

Location: Boston, MA

Duration: 6+ Months Contract



JOB DUTIES (Detailed Statement of Duties and Responsibilities):

• Receive, unbox, and organize a high volume of laptops/surface pros/peripherals shipped to DCF offices.

• Provide on-site docking station/workstation set-up.

• Receive and inventory DCF staff Surface Pro being returned.

• Deploy HP Elite Notebook, with configuration instructions, to staff.

• Provide on-site configuration support/troubleshooting to staff

• Communicate issues with the Mobile Device Team.

• Regional MA travel.


REQUIRED SKILLS (Special Skill Set, Abilities, Knowledge

• Comfortable with the functions and Settings of an HP laptop.

• A strong knowledge of Microsoft Windows operating system.

• Must possess exceptional organizational skills and attention to detail.

• The ability to work in a fast-paced, team-oriented, and customer-centric environment. This should include excellent listening, retention, and follow-up skills.

• Must be self-motivated, well organized, and have excellent communication skills.

• Must maintain accurate records and status reporting.

• Working knowledge of Microsoft Excel.

• Demonstrated ability as a flexible, process-oriented, logical thinker and team player TRAVEL


REQUIREMENTS

• Candidate is required to travel regionally to serve different office locations.

• Two regional support teams o One team will cover the Central-to-Western MA region o One team will cover the Boston-North-South MA region

• Travel/mileage cost included in the rate.


QUALIFICATIONS (Education, Years’ Experience, Certificates):

• Associate degree/Diploma in Information Systems or equivalent work experience

• At least one year of previous experience providing mobile device technical support

• Experience providing in-person technical customer service