Information Technology Help Desk

2 weeks ago


Carol Stream, United States LHH Full time

LHH Recruiting Firm is seeking a motivated and detail-oriented IT Helpdesk Technician to join our client team on a 4-month contract. This role will involve providing front-line support for end-users and assisting with system maintenance and administration. Pay rate: 22-25/hr No C2C and No Sponsorship only W2. ON Site: Carol Stream, IL 60188

Responsibilities:

  • Provide Tier 1 and Tier 2 support for internal users via phone, email, or in-person
  • Troubleshoot hardware, software, and network-related issues
  • Diagnose and resolve technical issues
  • Set up new user accounts, configure workstations, and manage user permissions
  • Implement solutions based on customer issues and details
  • Assist with server environments, including patching, backups, and troubleshooting
  • Install and configure software, printers, and peripherals
  • Assist with Active Directory, Office 365, and network infrastructure management
  • Monitor system performance, log errors, and escalate complex issues
  • Document issues and resolutions in the helpdesk ticketing system
  • Follow up and update customer status in the helpdesk ticketing system
  • Identify and suggest process improvements
  • Collaborate with senior engineers on projects
  • Provide onboarding equipment and IT training for new employees
  • Prioritize and manage multiple open issues
  • Assist with troubleshooting Autodesk/AutoCAD issues (preferred)
  • Basic Scripting skills in PowerShell (preferred)
  • CompTIA A+, Network+, or equivalent certification (preferred)

Qualifications:

  • Bachelor's Degree in related field
  • 1-3 years of experience in an IT support/helpdesk role
  • Understanding of computer systems, mobile devices, and other technical systems
  • Ability to diagnose and resolve technical issues
  • Hands-on experience with Windows/iOS/Android environments
  • Familiarity with remote desktop/support applications and helpdesk software
  • Strong knowledge of Microsoft Office Suite
  • Working knowledge of Windows Server, Active Directory, and Office 365 administration
  • Familiarity with networking concepts such as TCP/IP, DNS, and DHCP
  • Strong problem-solving and communication skills
  • A desire to learn and grow in system engineering skills
  • Customer-oriented mindset
  • Ability to deal with a variety of technical issues



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