Information Technology Help Desk
2 weeks ago
LHH Recruiting Firm is seeking a motivated and detail-oriented IT Helpdesk Technician to join our client team on a 4-month contract. This role will involve providing front-line support for end-users and assisting with system maintenance and administration. Pay rate: 22-25/hr No C2C and No Sponsorship only W2. ON Site: Carol Stream, IL 60188
Responsibilities:
- Provide Tier 1 and Tier 2 support for internal users via phone, email, or in-person
- Troubleshoot hardware, software, and network-related issues
- Diagnose and resolve technical issues
- Set up new user accounts, configure workstations, and manage user permissions
- Implement solutions based on customer issues and details
- Assist with server environments, including patching, backups, and troubleshooting
- Install and configure software, printers, and peripherals
- Assist with Active Directory, Office 365, and network infrastructure management
- Monitor system performance, log errors, and escalate complex issues
- Document issues and resolutions in the helpdesk ticketing system
- Follow up and update customer status in the helpdesk ticketing system
- Identify and suggest process improvements
- Collaborate with senior engineers on projects
- Provide onboarding equipment and IT training for new employees
- Prioritize and manage multiple open issues
- Assist with troubleshooting Autodesk/AutoCAD issues (preferred)
- Basic Scripting skills in PowerShell (preferred)
- CompTIA A+, Network+, or equivalent certification (preferred)
Qualifications:
- Bachelor's Degree in related field
- 1-3 years of experience in an IT support/helpdesk role
- Understanding of computer systems, mobile devices, and other technical systems
- Ability to diagnose and resolve technical issues
- Hands-on experience with Windows/iOS/Android environments
- Familiarity with remote desktop/support applications and helpdesk software
- Strong knowledge of Microsoft Office Suite
- Working knowledge of Windows Server, Active Directory, and Office 365 administration
- Familiarity with networking concepts such as TCP/IP, DNS, and DHCP
- Strong problem-solving and communication skills
- A desire to learn and grow in system engineering skills
- Customer-oriented mindset
- Ability to deal with a variety of technical issues
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