SaaS Business-to-Business Processing Operations and Help Desk Manager

3 days ago


Valley Stream, New York, United States Spring Systems Full time
Job Overview

We are seeking an experienced Operations and Help Desk Manager to join our team at Spring Systems, a leading provider of SaaS (Software as a Service) solutions for B2B (Business-to-Business) processing. As a key member of our operations team, you will be responsible for overseeing the processing of billable customer support jobs, managing customer ticketing systems, and improving operational efficiency.

Key Responsibilities
  • Oversee a team of 5-10 operations personnel
  • Support incoming customer calls and provide timely resolutions
  • Operate new customer training programs
  • Manage the successful processing of SaaS system transactions
  • Improve customer experience and operational efficiency
Requirements
  • Bachelor's degree or higher in a related field
  • Experience managing staff and teams
  • Excellent communication and problem-solving skills
  • Ability to commute or relocate to Nassau County, NY
Desired Skills
  • SaaS or related technical experience
  • History of measuring and improving team performance
  • Team-oriented, analytical, and customer-focused

We offer a competitive salary, bonus opportunities, and a comprehensive benefits package. Flexible work-from-home options are available. If you are a motivated and experienced operations professional looking for a new challenge, please apply.



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