Front Desk Representative
2 days ago
The Front Desk Representative is responsible for providing exceptional service to guests during check-in, throughout their stay, and at checkout. This role requires a strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities- Answer guest inquiries regarding restaurants, transportation, and entertainment
- Follow all cash handling and credit policies
- Be aware of all rates, packages, and special promotions
- Be familiar with all in-house groups
- Be aware of closed out and restricted dates
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
- Be familiar with hospitality terminology
- Have knowledge of emergency procedures and assist as needed
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner
- Use proper two-way radio etiquette at all times when communicating with other employees
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
- Balance and prepare individual paperwork for closing of shift according to hotel standards
- Maintain and market promotions and guest programs
- Maintain a clean work area
- Assist guests with safe deposit boxes
- College course work in a related field is helpful
- Experience in a hotel or a related field is preferred
- High School diploma or equivalent is required
- Computer experience is required
- Customer Service experience is preferred
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to cross-train in other hotel-related areas
- Must be able to maintain confidentiality of information
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management
-
Front Desk Representative
3 weeks ago
Carol Stream, Illinois, United States Residence Inn Bloomingdale Full timeJob Title: Front Desk AgentResidence Inn Bloomingdale is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Answer guest inquiries and provide information about...
-
Front Desk Representative
2 weeks ago
Carol Stream, Illinois, United States Residence Inn Bloomingdale Full timeJob Title: Front Desk AgentResidence Inn Bloomingdale is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Answer guest inquiries and provide information on hotel services...
-
Front Desk Representative
2 weeks ago
Carol Stream, Illinois, United States Residence Inn Bloomingdale Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Bloomingdale. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Answer guest inquiries regarding hotel...
-
Front Desk Representative
3 weeks ago
Carol Stream, Illinois, United States Residence Inn Bloomingdale Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Bloomingdale. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...
-
Front Desk Representative
4 weeks ago
Carol Stream, Illinois, United States Residence Inn Bloomingdale Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Bloomingdale. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesRespond to guest inquiries and provide information on...
-
Customer Service Representative
3 days ago
Carol Stream, Illinois, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.As a Customer Service Representative, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.Key...
-
Customer Service Representative
2 weeks ago
Carol Stream, Illinois, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key ResponsibilitiesGreet members...
-
Customer Service Representative
1 week ago
Carol Stream, Illinois, United States Planet Fitness Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" experience.Key ResponsibilitiesProvide...
-
Dental Office Coordinator
3 weeks ago
Carol Stream, Illinois, United States Bright Direction Dental LLC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Bright Direction Dental LLC. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing front desk activities, and ensuring a smooth workflow.ResponsibilitiesProvide excellent customer service...
-
Dental Office Coordinator
1 month ago
Carol Stream, Illinois, United States Bright Direction Dental LLC Full timeJob SummaryBright Direction Dental LLC is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing patient interactions, and ensuring efficient workflow at the front desk.Key ResponsibilitiesPatient...
-
Dental Office Coordinator
3 weeks ago
Carol Stream, Illinois, United States Bright Direction Dental LLC Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Bright Direction Dental LLC. As a key member of our front office staff, you will be responsible for providing exceptional patient care, managing front desk activities, and ensuring seamless communication with our dental team.Key ResponsibilitiesPatient...
-
Dental Office Coordinator
2 days ago
Carol Stream, Illinois, United States Bright Direction Dental LLC Full timeAbout the RoleBright Direction Dental LLC is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional patient service, managing patient interactions, and ensuring efficient workflow at the front desk.Key ResponsibilitiesProvide exceptional...
-
Operations Manager
3 days ago
Carol Stream, Illinois, United States Highgate Hotels Full timeOperations Supervisor Job DescriptionHighgate Hotels is seeking an experienced Operations Supervisor to join our team. As a key member of our front office operations, you will be responsible for planning and directing operations to improve productivity and efficiency.Key Responsibilities:Assist the Director and Assistant Director of Front Office with...
-
Front Desk Associate
2 weeks ago
Carol Stream, Illinois, United States Belmont Village Full timeJob SummaryWe are seeking a highly skilled and compassionate Concierge/Receptionist to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our guests, residents, family members, vendors, and service providers.Key Responsibilities• Provide prompt and courteous responses to guests'...
-
Front Desk Coordinator
1 month ago
Carol Stream, Illinois, United States Health Center at Bloomingdale Full timeFull-Time Receptionist OpportunityThe Health Center at Bloomingdale is committed to delivering exceptional healthcare services to our community. We strive to create a welcoming and professional environment for our patients and staff.Job Summary:We are seeking a dedicated Full-Time Receptionist to serve as the primary point of contact for our health center....
-
Front Desk Associate
4 weeks ago
Carol Stream, Illinois, United States Belmont Village Full timeJob SummaryWe are seeking a highly skilled and compassionate Reception and Concierge to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our guests, residents, family members, vendors, and service providers.Key Responsibilities• Provide prompt and courteous responses to guests'...
-
Front Desk Associate
3 days ago
Carol Stream, Illinois, United States Belmont Village Full timeUnlock a Rewarding Career at Belmont VillageWe are seeking a highly skilled and compassionate Concierge and Receptionist to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our residents, guests, and families, ensuring a warm and welcoming experience for all.About the RoleThis is a...
-
Front Desk Associate
3 days ago
Carol Stream, Illinois, United States Belmont Village Full timeUnlock a Rewarding Career at Belmont VillageWe are seeking a highly skilled and compassionate Concierge and Receptionist to join our team at Belmont Village Senior Living. As a key member of our community, you will provide exceptional service to our residents, guests, and families, ensuring a warm and welcoming experience for all.About the RoleThis is a...
-
Operations Manager
1 day ago
Carol Stream, Illinois, United States Courtyard Bloomingdale Full timeJob SummaryThe Operations Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring seamless guest experiences, and driving productivity and efficiency. This role requires strong leadership, communication, and problem-solving skills to manage a team of front desk agents and provide exceptional service to guests.Key...
-
Customer Service Ambassador
2 days ago
Carol Stream, Illinois, United States Planet Fitness Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional...