Sales Support Specialist

1 month ago

Phoenix, United States eTeam Full time

Job Description:

Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management sales project events and other activities with sales force.


Additional Information:

The Media Sales Services Specialist plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients. This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams. A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem solving skills, and thrives in a fun, fast-paced, deadline and process driven environment.


Primary Responsibilities and Essential Functions

Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies.

Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems.

Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary.

Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed.

Responding to customers questions and requests, and solving schedule-related problems.

Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed..

Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions.

Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information.

Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities.

Internal customers are primarily the Sales team but other departments locally and remotely as well. Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. The role has frequent contact with external customers by email or phone. Assigns work to others with no formal organizational authority.



QUALIFICATIONS

Minimum

2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.)

Experience using Microsoft Office applications in a work or non-work setting, particularly: Outlook, Excel, PPT

Excellent skills in adaptability, applied learning, collaboration, customer service orientation, high impact communication, initiating action, problem solving and troubleshooting, quality orientation, reasoning, self-organizing, and written communication, in order to work effectively with teams throughout organization.

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