Operations Coordinator
6 days ago
As a leading technology company specializing in luxury home automation and integration solutions, along with comprehensive managed service provider (MSP) offerings, we are dedicated to delivering exceptional experiences to our target markets. Our state-of-the-art 7,000 square foot showroom showcases cutting-edge technology, providing immersive experiences for clients and industry partners.
Reporting to the Director of Operations, TSP Smart Spaces, the Operations Coordinator will manage the overall project scheduling for the Smart Spaces team and provide critical support to internal Project Managers, Logistics Manager, and the Business Development team to ensure the successful planning, execution, and completion of residential and commercial technology integration projects across the Greater New England area at the highest level of excellence. The ideal candidate is characterized by exceptional communication, time management, and organizational skills. They possess a laser-sharp focus on the details and schedules of multiple projects while adapting to the needs of individual projects and incoming priorities when necessary. The role is best suited to someone who is self-directed in the execution of tasks but confident in communicating status and issues in meetings and across all levels of the project team.
- Schedule all Smart Spaces project meetings and on-site assessments and installations for the team, while balancing the needs of multiple stakeholders and priorities
- Conduct weekly Scheduling meetings with internal stakeholders
- Conduct weekly Smart Spaces Scrum with team members
- Confirm all scheduling requests before meetings or on-site visits
- For larger projects, support Project Managers with client communications
- Add billable time and travel tasks to the project calendar and project management system
- Monitor overdue project tasks and time entries to ensure successful completion for on-time and accurate billing.Generate monthly project time reports for the Finance team
- Monitor Help Desk tickets, schedule internal resources, and ensure successful completion of requests within SLA guidelines, including submitting Purchase Orders for any equipment necessary
- Set up new projects and associated documentation in the project management system and shared drives
- Update weekly team metrics, including billing forecast, team utilization, and pipeline information
- Attend weekly team status and other project meetings as necessary, ensuring notes and action items are clearly identified and assigned
- Track compliance with internal project statuses and processes
- Assist Logistics Manager with weekly shipping and receiving and inventory tracking
- Deliver same-day equipment to on-site teams as necessary
- Provide overall out of office coverage to the Logistics Manager
- 2+ years of experience in a scheduling or project coordination role
- Hospitality Focused: Proven experience providing a high level of customer service
- Strong Client Focus: Ability to work quickly to resolve client issues
- Strong Organizational Skills: Exceptional attention to detail and the ability to manage multiple responsibilities across different areas
- Excellent Communication Skills: Proficient in both written and verbal communication, able to interact professionally with team members and external stakeholders
- Time Management Proficiency: Strong prioritization skills to meet deadlines and adapt to changing priorities effectively
- Technical Proficiency: Familiarity with standard office software
- Confidentiality: Ability to handle sensitive information with discretion and confidentiality
- Team Player: Positive and collaborative attitude while working across departments and teams
- Problem-Solving Abilities: Strong capability for identifying issues proactively and implementing effective solutions
- Adaptability: Competence in working within a fast-paced environment, adjusting quickly to new tasks and responsibilities as needed
$75,000 or more annually, with a discretionary bonus of up to 15% of the base salary based on the company achieving specific performance metrics.
TSP Smart Spaces is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. TSP Smart Spaces will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
We aim to be a nationally recognized technology provider, achieving excellence in implementing technology that 'works like magic' in complex business and home environments.
Core ValuesClient Focus: Viewing every interaction through the eyes of the client
Measure Twice, Cut Once: Implementing top-to-bottom quality management
An Eye on the Horizon: Continuous research and innovation
Teamwork and Trust: Empowering staff for smart, timely decisions
The Joy of Technology: Believing in technology's power to enrich life
Integrity and Hard Work: Upholding strong work ethic and integrity
Social and Environmental Responsibility: Commitment to community and sustainability
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