Technical Analyst
5 days ago
Technical Analyst/ Application support Analyst
Chicago, IL (4 days hybrid)
C2C/ W2
Looking for strong Technical Application Analyst with excellent SQL, Unix and Java expereince for our direct client.
ROLE:
Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application . This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.
The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.
PRINCIPAL RESPONSIBILITIES:
· Candidate will be responsible to provide L2/L2.5 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.
· Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.
· Incident detection, root-cause investigation, problem management (ITIL)
· IT Capacity planning and involvement
· Trading applications administration, change management, implementation, maintenance, compliance review
· Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
· Managing Fire-call support including off-hours and weekend support
· Review and Maintain DR documentation and participate in annual exercises
· Create regular status reports to management on application status and other metrics.
· Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).
· Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.
· Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.
· Candidate will be responsible to attend on-call after office hours including weekend to own, manage, run end2end High and Critical production issue.
SKILLS / EXPERIENCE:
8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies
Expert / Extensive Knowledge of SQL is required to assist own teams during debug.
Oracle/MS SQL/ Sybase
Good to have, Scripting and automation (Python, Perl, PowerShell)
Middleware, MQ/Tibco, Weblogic
Java experience – Ability to read and understand code
Client Site scope, CA Introscope and Patrol monitoring tools. Power BI, Service Now
Strong tech resource, SQL skills, UNIX, Java code exposure. Trading background is a plus. Trade OMS and FIX exp. is a plus
Very strong communication skills.
Please share your updated profile for this urgent position. Thanks
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