Technical Support Analyst

4 days ago


Chicago, Illinois, United States Tawani Enterprises Full time

Job Summary:

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Tawani Enterprises is seeking a Technical Support Analyst to join our IT department. The successful candidate will provide technical support and infrastructure services to our users, ensuring the smooth operation of our systems.

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About the Role:

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This is an exciting opportunity for an experienced IT professional to join our team and contribute to the growth and success of our organization. As a Technical Support Analyst, you will be responsible for providing technical support and troubleshooting for hardware, software, and network infrastructure, responding to requests for assistance from users, and collaborating with IT Security personnel to maintain spam filters, web filters, and other related technologies.

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Key Responsibilities:

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  • ">
  • Providing technical support and troubleshooting for hardware, software, and network infrastructure">
  • Responding to requests for assistance from users and providing timely solutions">
  • Collaborating with IT Security personnel to maintain spam filters, web filters, and other related technologies">
  • Performing regular security tests and monitoring to ensure the integrity of our systems">
  • Maintaining networks and network file systems (onsite SAN)">
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Requirements:

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To be considered for this role, you must have at least 8+ years of progressive information technology troubleshooting experience in a multi-user environment. You should also have experience working with ticketing systems, knowledge of networking standards and protocols, and proficiency in MS Windows 11, Server 2016/2019, and Office365 Suite.

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What We Offer:

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In addition to a competitive salary ($85,000 - $110,000 per year), we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

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How to Apply:

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If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].



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