Technical Support Analyst
3 weeks ago
North Park University seeks a Technical Support Analyst to join its team. The successful candidate will be responsible for providing technical support, training, and guidance to departments and end-users, as well as performing system administration, configuration, and programming tasks.
Key responsibilities include:
- Providing technical and/or functional administration for several enterprise applications, including Ellucian Colleague, Atlassian Jira and Confluence, and Salto door access.
- Evaluating, designing, testing, and implementing programming/scripting solutions to enhance application functionality.
- Integrating applications with Ellucian Colleague following best practices as documented by vendors and adhering to North Park's information security policies and procedures.
- Training IT colleagues and other institutional personnel in proper application usage and security.
- Documenting decisions, changes, and customizations using appropriate systems in IT.
- Communicating about forthcoming updates to systems and applications in a timely manner to IT colleagues and institutional personnel.
- Managing access control for assigned systems and applications according to principle of least privilege.
Requirements include:
- Bachelor's degree in analytical discipline, preferably IT, Business Analytics or similar.
- Strong technical and analytical abilities.
- Ability to work effectively and productively from a remote location as needed.
- Communication and problem-solving skills.
- Self-driven and able to learn with or without formal training.
- Demonstrated aptitude and interest in information systems design and programming/scripting.
- Ability to communicate effectively with both technical and non-technical personnel.
- Ability to follow verbal and written instructions and work with minimal supervision.
- Willingness to occasionally work off-hours to maintain availability of critical systems.
- High speed internet connectivity at home.
- Committed to and an articulate supporter of the university's mission, identity, and Christian faith commitment.
- Personal commitment to North Park's mission of Christian higher education.
We are offering a competitive salary of $60,000 - $75,000 per year, commensurate with experience, along with a comprehensive benefits package including medical insurance, dental insurance, prescription plan, flexible spending account, commuter benefit, life insurance, disability insurance, retirement plan, tuition remission, and Helwig Recreation Center membership.
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