Technical Support Analyst

3 weeks ago


Chicago, Illinois, United States North Park University Full time
About the Role

North Park University seeks a Technical Support Analyst to join its team. The successful candidate will be responsible for providing technical support, training, and guidance to departments and end-users, as well as performing system administration, configuration, and programming tasks.

Key responsibilities include:

  • Providing technical and/or functional administration for several enterprise applications, including Ellucian Colleague, Atlassian Jira and Confluence, and Salto door access.
  • Evaluating, designing, testing, and implementing programming/scripting solutions to enhance application functionality.
  • Integrating applications with Ellucian Colleague following best practices as documented by vendors and adhering to North Park's information security policies and procedures.
  • Training IT colleagues and other institutional personnel in proper application usage and security.
  • Documenting decisions, changes, and customizations using appropriate systems in IT.
  • Communicating about forthcoming updates to systems and applications in a timely manner to IT colleagues and institutional personnel.
  • Managing access control for assigned systems and applications according to principle of least privilege.

Requirements include:

  • Bachelor's degree in analytical discipline, preferably IT, Business Analytics or similar.
  • Strong technical and analytical abilities.
  • Ability to work effectively and productively from a remote location as needed.
  • Communication and problem-solving skills.
  • Self-driven and able to learn with or without formal training.
  • Demonstrated aptitude and interest in information systems design and programming/scripting.
  • Ability to communicate effectively with both technical and non-technical personnel.
  • Ability to follow verbal and written instructions and work with minimal supervision.
  • Willingness to occasionally work off-hours to maintain availability of critical systems.
  • High speed internet connectivity at home.
  • Committed to and an articulate supporter of the university's mission, identity, and Christian faith commitment.
  • Personal commitment to North Park's mission of Christian higher education.

We are offering a competitive salary of $60,000 - $75,000 per year, commensurate with experience, along with a comprehensive benefits package including medical insurance, dental insurance, prescription plan, flexible spending account, commuter benefit, life insurance, disability insurance, retirement plan, tuition remission, and Helwig Recreation Center membership.



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