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Residential Hotel General Manager

3 months ago

North Charleston, United States stayAPT Suites Full time

First-of-its-kind, Apartment-Style Hotel Brand


The Resident General Manager will oversee personnel and daily operational tasks. This role will ensure consistency in quality of standards, maximization of financial returns, development of people, execution of brand standards, and building awareness of our offerings in the local community. We are seeking a dynamic and experienced Hotel General Manager to lead our team and ensure the smooth and efficient operation of our hotel. The ideal candidate will be a strategic leader with a passion for hospitality, exceptional communication skills, and a track record of driving revenue and guest satisfaction.


ESSENTIAL FUNCTIONS

  • Deliver excellent first impression for all guests and potential guests, ensuring special requests are filled.
  • Responsible for local sales and marketing calls on local demand generators, taking ownership of the entire sales process including market share shift strategy.
  • Hire, train, coach, counsel, and develop Team Members, ensuring high standards of performance and professionalism.
  • Work with the team to coordinate and provide excellence in housekeeping, maintenance, sales and operations.
  • Provide leadership and management to Team Members in conjunction with the company purpose, brand and culture.
  • Schedule Team Members according to business demands and requests.
  • Manage online reviews to improve property and brand reputation on key platforms.
  • Ensure Safety and Security processes and procedures are in place, followed and utilized.
  • Know all hotel emergency procedures. Demonstrate and train all associates on these procedures and inform leadership of any safety hazards.
  • Manage financial processes and responsible for secure cash handling and processing procedures.
  • Report to executive team specific changes needed to continue to be the first choice for extended stay travelers.
  • Manage all responsibilities related to licenses and contracts.
  • Responsible for the property’s operational success and profitability through effective P&L management within budgetary guidelines.
  • Ability to be readily available if there is an emergency and to effectively handle emergency situations.
  • Oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, sales, and finance.
  • Develop and implement strategies to maximize revenue, occupancy, and profitability.
  • Foster a culture of exceptional customer service and guest satisfaction.
  • Maintain compliance with all regulatory requirements and company policies.
  • Manage budgets, financial plans, and forecasting to achieve financial targets.
  • Collaborate with the sales and marketing team to develop and execute marketing initiatives and drive revenue growth.
  • Handle guest inquiries, complaints, and feedback in a timely and professional manner.


KNOWLEDGE, SKILLS, AND ABILITIES

  • Knowledge of Microsoft Office products
  • Leadership and management skills
  • Exceptional written and oral communication
  • Exceptional organizational skills


PREFERRED EDUCATION/EXPERIENCE

  • Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's degree preferred).
  • 3+ years Extended stay experience preferred.
  • 5+ years supervisory or management experience


PHYSICAL DEMANDS

The employee is frequently required to sit, stand, walk, reach with hands and arms, and to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and peripheral vision. The noise level is usually moderate.


COMPENSATION

  • Accommodations of an apartment are provided with utilities including High Speed Internet, all are included.
  • Medical, Dental, and Vision including 401K retirement plan with company matching up to 5% contribution.
  • Salary is TBD based on experience, market and size of hotel.
  • Strong Competitive bonus program based on performance.
  • Short and Long-Term Disability Income (Short term is provided, Long Term is voluntary.)
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday /Sick PTO
  • 2 Bedroom 2 Bathroom apartment with all utilities paid.