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Enrollment Manager, Admissions and Financial Aid
2 months ago
This position will be full time.
Principal Duties and Responsibilities:
Admissions Operations
• Participate as an active member of the Admissions team assisting in planning and implementing admissions goals.
• Oversee the workflow of recruitment, admission, and enrollment data in the Slate Enrollment CRM system, preparing the system for each upcoming cycle and ensuring efficiency.
1. Evaluate and audit applicant records and transcripts, ensuring all records are accurate and all materials are received. Communicate updates, issues, needs, and other admissions-related information to prospective students.
2. Under the director of the VP of Admissions and Financial Aid, provide reports to key stakeholders in other departments, including Registrar, Student Affairs, Online Learning, Communications and Development.
3. Manage accurate data exports to our student information system (Jenzabar SONIS, OnBase) and data imports from relevant systems (Raiser’s Edge, NetCommunity, etc).
4. Oversee set-up, assignment, and communication of student credentials for incoming students
5. Help prepare marketing, recruitment, admissions,
As a key member of the Admissions team, provide student-centered, excellent customer service, welcoming students, faculty, and staff in person and through telephone and email.
1. Respond to daily mail, email, telephone, and in-person requests from prospective students. Provide prospective students with guidance on completing admission, financial aid, and other related enrollment paperwork by assessing needs and asking appropriate questions.
2. Communicate with all applicants that have started the application process about application components, timelines, and procedures and update them on what components we have received.
3. Receive enrollment documents submitted by students (applications, transcripts, test scores, financial aid supporting documents, etc.), evaluate for completion, and forward to counterparts in the Registrar’s or Academic Office as needed.
• In conjunction with the admissions team and other stakeholders, support the development of multimedia communications to serve the needs of our enrollment and recruitment efforts.
• In conjunction with the Associate Director of Marketing and Communications and the Assistant Director of Recruitment and Enrollment, configure and monitor enrollment marketing emails in the Slate CRM system
• Upload and maintain prospect lists stemming from event attendance, list purchases, open houses, and other recruitment events. Ensure records are properly coded to facilitate effective communications.
• Maintain campus visit and recruitment event portal in Slate, including setting up events and tracking prospect attendance
• Create and distribute event reminders and thank you emails on a regular basis
• Provide logistical and technical support for virtual recruitment events, including set-up, recording, and distribution of event materials to prospects.
• Support other teams and units looking to leverage Slate to maximize enrollment goals Administrative Support
• Provide general administrative support to the Admissions and Financial Aid Office.
Other responsibilities
• Maintain confidentiality of student records by following FERPA regulations, carefully monitoring student records at the workstation for security, and properly store all student records.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, religious, and ethnic backgrounds
• When needed, participate in campus visitation programs, new student orientations, campus retention programs, and commencement events
MINIMUM QUALIFICATIONS:
- Bachelor’s degree required.
- Two to four years of experience required.
- Demonstrated accuracy in handling detailed work required.
- Demonstrated superior customer service and interpersonal skills and excellent written and oral communication skills required.
- Strong organizational skills required.
- Must demonstrate strong computer skills.
- Experience with Slate preferred.
- Excellent proofreading/editing skills required.
- Must be able to work under pressure on concurrent projects with frequent interruptions and minimal supervision.
- Submission of a cover letter with a current resume is required.
Salary Range: $60k-$62k
Hiring Policy:
Union Theological Seminary, an equal opportunity employer, seeks a racially diverse, broadly representative faculty, staff, and student body that is sensitive to cross cultural issues. The Union Theological Seminary community is diverse not only in race, age, gender, and sexuality, but also in geography, background, perspective, denomination, and even faith traditions. Union is set in the urban environment of New York City, which is a microcosm of the world, a place where the local and the global intersect. The seminary enjoys cooperative relations with other academic, cultural and church institutions in the Morningside Heights/Harlem neighborhood, as well as in the greater New York area and elsewhere.
