Program Manager

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today 

This job manages school enrollment, admissions administration, marketing, and development activities for the medical degree program. Represents and participates in the enrollment and admission administration of prospective students, including travelling, virtual and in-person recruitment, and enrollment strategy management. Implements and delivers enrollment activities to drive student admissions from the identified strategic areas. Acts as an advisor and coordinates stakeholders and relevant activity including admissions information to advisors, school administration, students and families at local, regional, and national recruitment exhibitions, fairs, conferences, and related activities while also managing student relationships, recruitment, and technology-integrated processes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - High school diploma or equivalent.

Preferred - Bachelor’s degree or higher in business, sales, education, and/or healthcare.

Work Experience

Required - 5 years of enrollment or related experience with high school diploma;

3 years of enrollment or related experience with bachelor's degree.

Preferred - 5 years of experience in graduate-level education enrollment or in a college or university admissions environment executing performance toward enrollment and admission strategies.

Knowledge Skills and Abilities (KSAs)

Strong knowledge of college or university enrollment and admissions processes and ability to execute performance toward enrollment and admission strategies.

Proficiency in using computers, software, and web-based applications ability to engage in efficient data entry, create and run reports, and perform recruiting statistics for program analysis.

Proficient in virtual meeting development and delivery and conference virtual presence management.

Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of positions and individuals and professionally work with people from all backgrounds.

Ability to travel across the United States for in-person events and work extended hours and weekends.

Excellent interpersonal, presentation, and organizational skills and ability to be self-directed and exercise good judgement in managing complex and/or unexpected situations.

Ability to demonstrate a strong student-centered customer service focus in high volume environment.

Job Duties

Represents and participates in promotion and recruiting activities to prospective students, educational institutions, advisors, recruiting agents, and other audiences in accordance with recruiting plans and strategies.

In tandem with relevant leadership and executives, coordinates decisions and strategies as they correlate to the enrollment and admissions strategic plan and high visibility enrollment and admission projects and assists to develop conversion strategy to maintain or increase student enrollment numbers.

Manages the escalation of high priority enrollment and admission risks mitigation and change management.

Engages prospective students using virtual, in-person, and off-campus recruitment events, graduate fairs, and social media and plans events for student conversion such as open house, online webinars, and program overviews.

Provides applicants with customized advice based on their goals and personal situation.

Stays abreast of trends, surveys, and movements in the field of student recruitment, advises leadership teams of emerging market trends, and assists in devising strategies to drive application numbers and/or assist in conversion and assists in the development of appropriate marketing materials, presentations, and publications for use at recruiting events and social media campaigns.

Develops and maintains strong relationships with educational institutions, advisor networks, recruiting agents, and prospective students, and alumni to further the interests of the medical school program and ensure that timely, appropriate service excellence is being provided.

Contributes to the development of reports and data analysis to executive leadership, analyzes application yield/success by market and provides assessment of each market’s stability and prepares annual travel statistics that analyzes enrollment activity by market.

Liaises with oversight teams to ensure that all developments and activities are consistent with university and health system policies, procedures and priorities.

Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Employee Core Benefits Package Includes: Medical coverage Dental coverage Vision coverage Life insurance & Accidental Death and Dismemberment (AD&D) Short-term and long-term disability Retirement plan Paid-time off (vacation/sick/personal days) / paid holidays Paid parental leave *Benefits are subject to change at any time

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