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Area Program Manger

3 months ago

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Elevate your career with one of our favorite clients who is at the forefront of transforming patient care. We're revolutionizing the healthcare industry with our innovative virtual services, advanced technology, and data-driven insights, empowering pharmaceutical, biotechnology, and medical device innovators to make a real difference in patients' lives. Join us and be part of a team that’s dedicated to enhancing the patient journey every step of the way.


Position Summary:

We are seeking a dynamic Regional Area Manager to lead a remote team in our Benefits Verification space. Reporting to the Area Director, you will oversee the end-to-end work product and customer service for your team, ensuring compliance with company standards during the annual benefit reverification initiative. This role involves managing both salaried and temporary staff, coordinating recruitment and training efforts, and maintaining high standards of customer service and productivity.


Key Responsibilities:

  • Lead and manage a remote team of Supervisors, Team Leads, and Reimbursement Specialists.
  • Oversee the benefit reverification process, ensuring goals are met and standards are maintained.
  • Collaborate with senior leadership to refine best practices and drive project success.
  • Provide reporting on key performance indicators and address escalated reimbursement challenges.
  • Participate in customer management and market development activities, including regular management calls and training sessions.


Qualifications:

  • 4+ years in a supervisory/management role within medical insurance or healthcare reimbursement.
  • Experience managing remote teams is highly desirable.
  • Strong knowledge of healthcare reimbursement, including benefits investigations, billing, and appeals.
  • Bachelor’s degree or relevant practice management experience preferred.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment with strong organizational skills.


Additional Information:

  • Must be flexible with schedule and hours.
  • Ability to travel as needed for team meetings and project-related activities.
  • Familiarity with HIPAA and patient privacy laws required.
  • This contract role offers the opportunity to make a significant impact on patient support services while working in a collaborative and innovative environment. If you have the experience and drive to lead a remote team to success, we encourage you to apply.


Location: Remote must be in Florida, Texas or North Carolina