Desktop Support

2 months ago

New York, United States Nesco Resource Full time

Our client, a leading International Financial Services firm in New York, is seeking a skilled and motivated Desktop Support Specialist - Level Two to join our dynamic team. If you have a passion for technology and a knack for solving complex issues, we would love to hear from you. This is a one year contract opportunity onsite in New York City in Midtown.


Position Overview: The Desktop Support Specialist - Level Two is responsible for providing advanced technical support for both laptop and desktop systems. This role involves imaging and building new systems, testing applications, managing inventory, and ensuring the seamless operation of Windows 11 environments. The ideal candidate will have 2-3 years of relevant experience, strong communication skills, and a proactive approach to problem-solving.


Key Responsibilities:

  • Laptop and Desktop Imaging and Builds:
  • Perform system imaging and configurations for new and existing laptops and desktops.
  • Create and deploy standard software builds and updates.
  • Windows 11 Support:
  • Troubleshoot and resolve issues related to Windows 11 operating systems.
  • Perform installations, upgrades, and configurations for Windows 11.
  • Application Testing:
  • Test and validate applications to ensure compatibility with Windows 11.
  • Document and report application issues and work with development teams to resolve them.
  • Inventory Management:
  • Maintain accurate records of hardware and software inventory.
  • Manage the procurement, distribution, and tracking of IT assets.
  • Technical Support:
  • Provide advanced desktop support for end-users, including troubleshooting hardware, software, and network issues.
  • Escalate unresolved issues to higher-level support teams as needed.
  • Communication:
  • Communicate effectively with end-users to understand and address their technical needs.
  • Document and track support requests using ticketing systems.


Qualifications:

  • Experience:
  • 2-3 years of experience in desktop support or a related IT role.
  • Hands-on experience with laptop and desktop imaging and builds.
  • Proficiency with Windows 11 and its associated troubleshooting.
  • Technical Skills:
  • Strong knowledge of application testing and compatibility issues.
  • Experience with inventory management and asset tracking.
  • Communication Skills:
  • Excellent verbal and written communication skills.
  • Ability to convey technical information clearly and effectively to non-technical users.
  • Education:
  • Associate's degree in Information Technology, Computer Science, or a related field is preferred.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

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