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HR Assistant

1 month ago

Houston, United States Aerotek Full time

HR/Field Operations Assistant - Houston, TX (575 N Dairy Ashford Rd Houston, TX 77070)


Hours: Monday – Friday, 8:00am to 5:00pm (in-office)

Compensation: $20.19 per hour + monthly bonus of $333

  • Yearly merit increases
  • 3k salary increase after 2 years of tenure
  • Profit sharing bonus


Job Summary

The HR/Operations Assistant is responsible for ensuring our contract employees and clients receive the highest level of service and support. They lead the charge from the time a job offer is accepted through the day a contractor starts their new role.


Key Responsibilities

Contractor Onboarding

  • Provide world class customer service in every interaction to ensure a quality candidate experience
  • Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process
  • Document all candidate/contractor touchpoints and communicate updates in a timely manner
  • Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office
  • Attend office meetings to help communicate onboarding statuses as needed
  • Enter and manage background, drug testing and medical screening process for contractors


Lifecycle Management

  • Serve as contact for contractor questions, and facilitate communication amongst different departments to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
  • Partner with corporate office to update contractor records for address updates, direct deposit changes, etc.


Operational Support Activities

  • Provide outstanding front office customer service (telephone and reception area)
  • Partner with talent acquisition to manage internal onboarding for all internal hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.
  • Asset distribution and collection for new internal hires and terminations
  • Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
  • Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory


Competencies

  • Excellent written/oral communication and interpersonal skills
  • Ability to tackle complex issues and develop innovative, practical solutions
  • Action and detail oriented; able to prioritize while handling multiple tasks
  • Excellent time management and focus on deadlines and goals
  • Effectively build relationships with all internal partners


Qualifications

  • 2 + years’ experience in a customer service-related position
  • Associates degree or two years of applicable experience in customer service
  • BA/BS degree in Human Resources, Business, and Accounting preferred