Community Manager

1 week ago

Wilmington, United States Balfour Beatty plc Full time

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

  • Discretionary bonuses
  • Medical and Dental Insurance 1st of the month following employment
  • Health, Flexible Spending and Dependent Care Accounts
  • Company paid life insurance
  • 401K plan with employer matching
  • Robust PTO to include, sick, floating holidays, vacation, and personal days
  • 2 Volunteer Days per year
  • Company paid short-term and long- term disability, parental leave.
  • And more

About the role

The Community Manager is responsible for overseeing all phases of community operations for their assigned community. The Community Manager ensures the fiscal and operational success of their community and is responsible for providing leadership and vision to the team for achieving highest levels of exceptional living and performance metrics of the community.

What you'll be doing

  • Monitoring of leasing functions of assigned community monitoring the day-to-day leasing and follow up activities in Entrata.
  • Attends large leasing events at assigned community to provide additional support as necessary.
  • Consistently reviews, evaluates, and interprets market conditions and recommends adjusted rental and renewal pricing and marketing strategies as needed to drive pre-leasing/current occupancy and revenue growth.
  • Ensures the proper implementation of marketing plan for assigned community.
  • Provides in-depth marketing support for the assigned community. Closely monitors progress of projects and works in coordination with the Leasing and Marketing Manager to adjust marketing strategies and plans as necessary
  • Ensures that web sites and collateral materials are accurate and updated.
  • Provides management oversight for all functions including daily operations, maintenance, financial reporting, training and development of employees, and resident relations for site team.
  • Responsible for maintaining a positive resident experience from initial contact through residency to move-out. Monitor Customer Service Scores. Oversees the resolution process for any resident disputes
  • Ensures appropriate and adequate staffing and responsible for interviewing, hiring, and onboarding of new team members. Train team on policies and procedures, ensuring accountability and coaching for success. Maintain promotion pipeline and develop team members to achieve professional growth and goals. Review team member work performance for accurate and timely completion.
  • Monitors the consistent execution of all operational procedures and policies and recommends changes to improve overall functionality of business. Communicates changes in procedures and policies and ensures adherence.
  • Assists with the development of the annual budget for assigned properties; oversees the attainment of budgeted goals by analyzing and monitoring financial and operational results.
  • Works with the Area Community Manager/Vice President and client/owner to address and resolve gaps in the financial performance of the community.
  • Ensures that property operations are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Manager Agreements, or governing programs).
  • Assists with the preparation of timely reporting and ongoing communication about the community’s performance; responds quickly and with urgency to address concerns, questions, and requests
  • Direct Maintenance team to ensure daily requirements are being met, collaborate on resident issues and development solutions.
  • Oversee resident move-in and move-out. Implement and complete a successful turnover plan that ensures resident satisfaction.
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
  • Recruiting new team members, on boarding and training new employees.
  • Supervising, coaching, and developing members of the community team.

Who we're looking for

  • High School diploma or GED required
  • Bachelor’s Degree preferred
  • Minimum of 4 years’ experience managing people in a property management or hospitality management environment
  • Solid Computer skills including MS office, database management programs and Entrata experience preferred
  • Detail Oriented, multitasker, quick to adapt, problem solver
  • Candidates should also possess or be willing to obtain either the Accredited Residential Manager (Institute of Real Estate Management) or Certified Apartment Manager (Building Owners and Management Association) professional designation within one (1) year of hire
  • Must have an active and valid driver’s license

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