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Information Technology Support Specialist

2 months ago

Des Moines, United States My3Tech Full time

Job: Technology Support Specialist (746620)

Location : 1000 E. Grand Des Moines, IA 50319

Consultants pay rate: $37/hr on W2(All Inclusive )


The Network Engineer (NE) is responsible for the design, implementation and overall performance, security and availability of the entire LAN/WAN/MAN.


The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.


Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.


Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.


Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.


Education:

Preferred: 4-year degree or equivalent technical study.


Certifications:

Industry certifications (A+, Network+, MCP, etc.)


Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.


4 years of relevant experience and preferred education of 2-year degree or equivalent technical study Required 5 Years

Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely Required 5 Years

Windows 7/10 installation, patching, and troubleshooting Required 5 Years

Ability to troubleshoot issues with Microsoft 2019 Required 5 Years

Windows networking TCP/IP Configuration and troubleshooting Required 5 Years

Escalate issues to next level support and or management accordingly Required 5 Years

Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 5 Years

Demonstrated experience providing support with remote tools Required 5 Years

Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 5 Years

Troubleshoot desktop and network printers issues Required 5 Years

Experienced in Google Workspace products Required 5 Years

Experience in Apple device support (iPad, iPhone) Required 5 Years

Experience with hard drive encryption – preference for Bitlocker and McAfee Required 5 Years

Ability to modify system registry Required 5 Years

Industry certification (A+, Network+, MCP, etc) Required