Service Manager

2 months ago


Syracuse, United States Anderson Equipment Company Full time

Position Summary:

We are seeking a qualified candidate to lead the service operations of our Syracuse, NY branch's Service Department. This role involves overseeing a team of 5+ technicians to ensure optimal efficiency, cost-effectiveness, and profitability. The Service Manager will be responsible for maintaining workflow, including scheduling repairs, assigning mechanics, and setting priorities, while effectively managing work in process.


Key Responsibilities:

  • Direct and supervise the daily operations of the Service Department.
  • Manage and coordinate the scheduling of repairs and maintenance tasks.
  • Assign technicians to jobs based on skill level and workload.
  • Ensure efficient use of resources to achieve maximum productivity and profitability.
  • Monitor work in process and ensure timely completion of repairs.
  • Implement and maintain quality control standards to uphold service excellence.
  • Foster a culture of safety and compliance with regulatory requirements.
  • Develop and maintain relationships with key stakeholders, including customers and vendors.
  • Prepare and analyze reports on departmental performance metrics.


Requirements:

  • Minimum of 5 years of experience in Service Department management, preferably in a related industry.
  • Proven track record in training, scheduling, and managing field technicians.
  • Strong technical competence in mechanical functions and specialized equipment repair.
  • Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
  • Proficiency in computer systems and software relevant to service operations.
  • Strong problem-solving abilities and decision-making skills.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.



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