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Customer Service Representative

1 month ago

Downers Grove, United States Flexco Full time

CUSTOMER SERVICE REPRESENTATIVE


Location: Downers Grove

Department: Customer Service


Do you have a passion for providing customers with the best experience possible? Do you pride yourself on your multi-tasking, listening, and problem-solving skills? Do you strive to take a more proactive approach to customer service, utilizing your sales and marketing skills to support customer requirements? Then you might just be the perfect fit for a position with one of the best companies in Chicagoland


Flexco, a leading global manufacturer of conveyor system solutions, is seeking a dedicated problem-solver with a desire to provide the highest level of service to our customers for the position of Customer Service Representative, based out of our Downers Grove, Ill. location. The chosen candidate will work directly with our distributor partners, our customers, and our outside sales team to provide all aspects of product support, including product recommendations by application, ordering, returns, and customer feedback. In addition, this position will be involved in various systems inputting and updating data for backorders, Ecommerce ordering, and Salesforce to manage the workflow.


This is your opportunity to work in an environment where employees truly believe in the products they produce. Our culture is focused on putting people first, working better together, being customer centered, being forward thinking and always committed to excellence. Flexco has consistently been named to the list of "101 Best & Brightest Companies to Work For".


Flexco is interested in you if:

  • You have a bachelor’s degree in business administration, Marketing, Communications, or equivalent work experience. Candidates with an associate degree plus a minimum of three years of experience in a customer service, inside sales, or technical product role will also be considered.
  • You have developed advanced multitasking and collaboration skills
  • You are proficient with the Microsoft Office suite of programs, and are able to type quickly and accurately
  • You consider yourself calm, friendly, and personable when interacting with customers and distributors
  • You have the ability to understand and relay technical information about products
  • You are interested in occasional travel to trade shows, sales calls, and other relevant customer-facing opportunities
  • You have strong written and verbal communication skills


Flexco is an equal-opportunity employer offering a generous compensation and benefits package including:

  • Medical (including Rx), dental, vision on the first day of employment
  • 401(k) with matching funds
  • 12 paid holidays per year
  • Up to 15 vacation days and 5 personal days
  • Tuition reimbursement/educational assistance
  • Pension plan, life insurance, disability insurance, vacation, and more.


Are you interested in us? Please apply via our website, www.flexco.com, by choosing the “careers” link at the top of the page.