Inside Sales Representative

3 weeks ago


Victoria, United States Fountain of Youth Medical Spa Full time
Inside Sales Representative

Job Title: Virtual Patient Care Coordinator

Key Responsibilities:

Patient Communication:

Call patients at their requested times to confirm eligibility for various treatments.

Schedule and book in-office appointments based on phone consultations.

Handle sensitive patient information, including credit card numbers for deposits, with the utmost confidentiality and compliance with data protection regulations.

Lead Management:

Work through a list of leads, engaging with patients who have not booked a phone consultation.

Nurture leads by following up with text messages and phone calls throughout the week.

Aim to convert leads into scheduled appointments by providing detailed information and assistance.

Follow-Up:

Ensure timely follow-up with practices and patients to confirm appointments and answer any questions.

Maintain accurate records of patient interactions and updates in the scheduling system.

Develop SOP & Script for sales process & bookings over the phone

Collaboration:

Work closely with the medical spa team to ensure seamless patient experiences.

Communicate any patient concerns or feedback to the relevant staff members.

Work with a growth team in strategizing ways to decrease no show rates to phone bookings and increase in office bookings and sales (your feedback and skillset is important)

Qualifications:

Bachelors or College degree (with focus in health & wellness preferred)

Previous experience in a similar role, preferably in a medical or spa setting.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Ability to handle sensitive information with discretion.

Proficiency in using scheduling and CRM software.

Ability to work independently and as part of a team.

Strong follow-up skills and persistence in lead nurturing.

High energy, bubbly personality with a focus on giving patients a warm, welcoming, and exciting first impression

Benefits:

Competitive salary and benefits package.

Opportunity to work in a dynamic and growing industry.

Professional development and training opportunities.

Friendly and supportive work environment.

Engagement: Full-time, ongoing.

Availability: Throughout standard US hours.

Base Salary: Starting at $10/hour ($30-$40/Hour OTE)

Commission Incentives:

$20 for every booked appointment you make from our lead list (high volume).

$10 for every booked appointment you make from phone consults requested by patients (high volume)

We're excited to hear from you and introduce you to our team at Fountain of Youth

Best regards,

nhi le MD

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