Commercial Operations DSCSA Support Analyst

1 month ago


Weston, United States Apotex Corp. Full time

Job Responsibilities

  • Supports management in developing processes and procedures for handling Product Data complaints as related to DSCSA.
  • Responsible for testing and training team members on DSCSA onboarding and exception activities.
  • Escalating VRS complaints as necessary that Product Support is unable to resolve.
  • Primary point of contact for DSCSA inquires when Management is unavailable.
  • Run and analyze the following weekly/monthly reports; Commercial Operational Reports, DSCSA on-boarding reports, and ad hoc reports as required.
  • Maintaining master data that’s relevant to DSCSA for customers, for example, Global Location Number (GLN), customer’s addresses & DSCSA customer contact information.
  • Triaging and following up with Customer to address complaints and assist investigation for product finished goods sites and logistics.
  • Participate and presenting information as required for DSCSA impacted activities with cross functional teams.
  • Escalate difficult issues to Director/Manager
  • Ensures that appropriate direction is followed on company policies and process procedures.
  • Identify and drive process improvements, efficiencies and metrics.
  • Maintains and expands relationship with customers to ensure customer satisfaction while supporting company goals.
  • Takes internal lead position to problem solve for- and make recommendations to Director/Manager.
  • Ensures compliance with all Company policies and procedures including safety rules and regulations.
  • Operates in accordance with our Code of Conduct and Business Ethics, and all established regulatory, compliance and safety requirements
  • Performs all work in support of our Values: Collaboration, Courage, Perseverance, and Passion
  • All other relevant duties as assigned.


Knowledge, Skills and Abilities

  • Must be self-motivated and possess strong business ethics
  • Able to make independent decisions
  • Flexibility in dealing with constantly changing priorities and work loads
  • Excellent oral and written communication skills
  • Attention to detail


Experience

Position requires proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet and graphics.


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