Desktop Support Analyst II

1 month ago

Clearwater, United States Softworld, a Kelly Company Full time

Job Title: Desktop Support Analyst II

Job Location: Clearwater Florida 33762 (onsite 100%)

Onsite Requirements:

  • Experience with Intune and Microsoft End Point
  • Proficient in PowerShell Scripting to automate daily functions and streamline daily duties.
  • Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room environments

Job Description:

  • Provides on-site and remote expert-level technical client support and services for employees following established procedures and policies.
  • Highly involved in the development of technical procedures. Provides operational support for workstations, laptops, mobile devices, peripherals and associated applications that allow the company to conduct business and manage information.
  • Serves as a mentor and team lead to all levels of team members that are developing IT skills with the technical aspects of company internal support model.
  • Understands IT architecture and provides troubleshooting and root cause analysis for outages.
  • Provides a high level of personal customer service within established criteria and lead components of an IT project.

Essential Duties and Responsibilities:

  • Provide exemplary service in delivering effective technical support in Desktop/Laptop hardware and software issues for Windows OS, Apple OSX, Mobile products, upgrades including diagnosis and troubleshooting.
  • Stay abreast with Desktop/Laptop technology developments and leveraging as necessary to improve enterprise-wide technical perspectives, standards and solutions for our customers.
  • Provide enterprise-level support through the design, engineering, configuration, administration, maintenance and support of Microsoft System Center Configuration Manager (SCCM). As an IT Professional supporting a vast array of customers, this technology is critical to your success in the way of automation and performing many tasks without requiring manual interactions for repetitive tasks.
  • Design and implement software packaging and patching strategies for Windows and Apple Desktops/Laptops.
  • Develop and maintain automated test scripts for a variety of desktop technology standards covering Windows and Apple Operating Systems as part of delivering high-quality solutions.
  • Understand the big picture, best practices and can apply a disciplined approach to execution. You must operate and thrive in a fast-paced environment, have a strong work ethic and have love and/or passion for technology.
  • Have a positive, "can do" attitude, have great communication skills, business acumen and be ready to jump in and make things happen.
  • Develop partnerships and collaborate with key Distributed Systems, Architecture and Security teams.
  • Develop future state strategies, roadmaps, and initiatives that align with the corporate goals and vision. The client looks to you to provide the best End User technologies for their specialized workloads.
  • Provides technical assistance to other IT team members, teaming up to ensure that technical assignments are completed in an effective and efficient manner.
  • Responds to system trouble calls for all internal workstations and peripheral devices as well as Operating System and application issues.
  • Process daily tickets to meet or exceed SLA's.
  • Responsible for meeting the key performance metrics within areas of responsibility.
  • Responsible for logging information in ticketing system in accordance with IT standards.
  • Assists in the identification, evaluation, tailoring and implementation of end user technology.
  • Take a proactive approach to providing immediate and long-term solutions to issues and anomalies.
  • Perform system upgrades, testing and deployment of functional and security patches.
  • Take the term "customer service" to heart.
  • Performs additional duties as assigned.
  • Meets attendance and punctuality standards.

Education & Experience Requirements:

  • Bachelor's degree in computer science, Information Systems or a related technical discipline, preferred
  • 3 - 5 years of industry experience in providing End User Desktop support in companies of over 2,000 employees.
  • One or more of the following certifications is strongly preferred: A+, MCP, MCSE.
  • Ability to define, manage, and resolve desktop system problems and related network issues.
  • Experience with Intune and Microsoft End Point
  • Experience with provisioning via OKTA
  • Experience with ServiceNow, ticketing, workflows and knowledge bases.
  • Proficient in PowerShell Scripting to automate daily functions and streamline daily duties.
  • Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room environments
  • Proficient in Microsoft Windows and Mac OSX Operating Systems in an Enterprise Environment
  • Proficient in Microsoft Office and Office 365 for Windows and MAC.
  • Experience administrating, maintaining and supporting Microsoft System Center Configuration Manager (SCCM).
  • Experience administrating, maintaining and supporting Virtual Desktops in VMWare and Citrix environments.
  • Familiarity and understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
  • Experience supporting mobile devices such as tablets and smart phones in an Enterprise environment. (Android/IOS/Windows)
  • Strong interpersonal and Excellent Customer Service Skills (internal customer facing role).
  • Ability to communicate a technical message to a non-technical audience, focusing on managing customer expectations.
  • Proven ability to work effectively in a team setting as well as independently with minimal error and guidance.

Physical Requirements:

  • Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
  • Ability to stand and walk up to 8 hours a day; ability to stoop, bend and lift boxes weighing up to 50 lbs.
  • Ability to hear and verbally communicate using a telephone handset and/or connected headset device

Working Conditions:

  • Regular business hours. Some additional hours may be required.
  • Travel requirements: Negligible
  • Climate-controlled office environment during normal business hours.
  • Regular attendance and punctuality required
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy

** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

  • desktop support analyst

    4 weeks ago

    Clearwater, United States Randstad Full time

    desktop support analyst. clearwater , florida posted june 17, 2024 job details summary $27 - $28 per hour temp to perm associate degree category computer and mathematical occupations reference1055637 job details job summary: We have an immediate need in Clearwater for a Desktop Support Analyst Level II. This position will be responsible for...

  • Desktop Support Analyst II

    1 month ago

    Clearwater, United States Softworld, a Kelly Company Full time

    Job Title: Desktop Support Analyst IIJob Location: Clearwater Florida 33762 (onsite 100%)Onsite Requirements:Experience with Intune and Microsoft End PointProficient in PowerShell Scripting to automate daily functions and streamline daily duties.Experience with Zoom, Team and Audio Video Systems for virtual and Conference Room environmentsJob Description:...

  • Desktop Support Analyst II

    3 months ago

    Clearwater, United States AmeriLife Full time

    Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed...

  • Desktop Support Analyst II

    2 months ago

    Clearwater, United States AmeriLife Full time

    Our CompanyExplore how you can contribute at AmeriLife.For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to...

  • Information Technology Desktop Support

    3 weeks ago

    Clearwater, United States Insight Global Full time

    Title: Desktop SupportLocation: Onsite in Clearwater, FLDuration: 4 month contractRate: $18.00 - $23.00/hr Must Haves:HS Diploma or Equivelent 1-2 years IT Desktop Support experience Experience with end users, basic hardware troubleshooting, ticketing, imaging experience using SCCM, Autopilot, and Active DirectoryGreat personality and willingness to learn...

  • Information Technology Desktop Support

    3 weeks ago

    Clearwater, United States Insight Global Full time

    Title: Desktop SupportLocation: Onsite in Clearwater, FLDuration: 4 month contractRate: $18.00 - $23.00/hr Must Haves:HS Diploma or Equivelent 1-2 years IT Desktop Support experience Experience with end users, basic hardware troubleshooting, ticketing, imaging experience using SCCM, Autopilot, and Active DirectoryGreat personality and willingness to learn...

  • IT Support Analyst

    5 days ago

    Clearwater, United States TridentCare, LLC Full time

    The IT Support Analyst will be one of the primary associates responsible for providing Tier 1-2 help desk support for over 200 internal and remote employees in our Southeast Headquarters Clearwater Office, from billing clerks to finance Executives. T Support Analyst, IT, Support, Customer Service, Customer Experience, Billing Clerk, Technology, Healthcare

  • Sales Tax Analyst II

    6 days ago

    Clearwater, United States TD SYNNEX Full time

    About the Position: As a Sales Tax Analyst II at TD SYNNEX, you will play a crucial role in assisting the Tax Supervisor and Senior Manager with the management of the sales tax certificate process. Your main duties will focus on ensuring adherence to established guidelines to reduce potential tax liabilities for TD SYNNEX and its subsidiaries. You will also...

  • IT Support Specialist

    2 days ago

    Clearwater, United States Insight Global Full time

    Position: Desktop Support TechnicianLocation: OnsiteContract Duration: 4 monthsCompensation: $23.00/hrEssential Qualifications:High School Diploma or Equivalent1-2 years of experience in IT Desktop SupportProficient in basic hardware troubleshooting, end-user support, ticketing systems, and imaging using SCCM, Autopilot, and Active DirectoryPositive attitude...

  • IT Support Specialist

    3 days ago

    Clearwater, United States Insight Global Full time

    Position Title: Desktop Support TechnicianWork Environment: OnsiteContract Duration: 4 monthsCompensation: $23.00 per hourEssential Qualifications:High School Diploma or equivalent1-2 years of experience in IT Desktop SupportProficient in assisting end users, basic hardware diagnostics, ticket management, and imaging with tools such as SCCM, Autopilot, and...

  • IT Support Specialist

    6 days ago

    Clearwater, United States Insight Global Full time

    Position: Desktop Support TechnicianLocation: OnsiteContract Duration: 4 monthsCompensation: $23.00/hrEssential Qualifications:High School Diploma or equivalent1-2 years of experience in IT Desktop SupportProficient in assisting end users, basic hardware diagnostics, ticket management, and imaging utilizing SCCM, Autopilot, and Active DirectoryPositive...

  • IT Support Specialist

    2 days ago

    Clearwater, United States Insight Global Full time

    Position: Desktop Support TechnicianLocation: OnsiteContract Duration: 4 monthsCompensation: $23.00/hrEssential Qualifications:High School Diploma or equivalent1-2 years of experience in IT Desktop SupportProficient in assisting end users, basic hardware diagnostics, ticket management, and imaging with tools such as SCCM, Autopilot, and Active...

  • IT Support Specialist

    3 days ago

    Clearwater, United States Insight Global Full time

    Position: Desktop Support TechnicianLocation: OnsiteContract Duration: 4 monthsCompensation: $23.00/hrEssential Qualifications:High School Diploma or equivalent1-2 years of experience in IT Desktop SupportProficient in assisting end users, performing basic hardware diagnostics, and managing ticketing systemsFamiliarity with imaging tools such as SCCM,...

  • IT Support Technician

    6 days ago

    Clearwater, United States Innova Solutions Full time

    Innova Solutions is seeking a Contract-to-Hire Technical Support Specialist for an on-site position.Position Type: Contract-to-HireLocation: On-siteKey Responsibilities:Deliver exceptional technical assistance for desktop and laptop hardware and software issues across various operating systems, including Windows and Apple OSX.Provide enterprise-level support...

  • Production Support Analyst

    2 weeks ago

    Clearwater, United States Vertex Solutions Full time

    Application Support Analyst with expertise in P&C insurance (billing/policy) wanted for a contract to hire role to be located 3 days on site in Clearwater FLBasic SQL neededLeads the role in triaging production support tickets.Learns the Applications to the depth required to be able to properly support them.Operates and supports the services you own to the...

  • IT Support Specialist

    6 days ago

    Clearwater, United States Insight Global Full time

    Position Title: Desktop Support TechnicianLocation: OnsiteContract Duration: 4 monthsCompensation: $23.00/hrEssential Qualifications:High School Diploma or equivalent1-2 years of experience in IT Desktop SupportProficient in assisting end users, performing basic hardware diagnostics, and managing ticketing systemsExperience with imaging tools such as SCCM,...

  • Production Support Analyst

    2 weeks ago

    Clearwater, United States Vertex Solutions Inc. Full time

    Application Support Analyst with expertise in P&C insurance (billing/policy) wanted for a contract to hire role to be located 3 days on site in Clearwater FLBasic SQL neededLeads the role in triaging production support tickets.Learns the Applications to the depth required to be able to properly support them.Operates and supports the services you own to the...

  • Production Support Analyst

    2 weeks ago

    Clearwater, United States Vertex Solutions Inc. Full time

    Application Support Analyst with expertise in P&C insurance (billing/policy) wanted for a contract to hire role to be located 3 days on site in Clearwater FLBasic SQL neededLeads the role in triaging production support tickets.Learns the Applications to the depth required to be able to properly support them.Operates and supports the services you own to the...

  • Customer Support Specialist II

    6 days ago

    Clearwater, United States BayCare Health System Full time

    About BayCare Health System:BayCare Health System stands as a leading employer in the Tampa Bay region, comprising a network of 16 community hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast array of physicians. Our commitment to a progressive philosophy is anchored in trust, dignity, respect, responsibility,...

  • Clinical App Support Analyst

    6 days ago

    Clearwater, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a...