Assistant Store Manager

5 days ago

Miami, United States FOUNDRAE FINE JEWELRY Full time

WHO WE ARE:

The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. FoundRae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it.


WHO WE ARE LOOKING FOR: Assistant Store Manager


POSITION SCOPE: The Assistant Store Manager will work closely with the Store Manager and leadership team to elevate the in-store experience by sharing the FoundRae mission and ensuring each client encounter contributes to and builds ongoing, trusting relationships to drive sales. Set the standard as a Jewelry Stylist leader and act as a liaison between the sales team and leadership.

Support the Store Manager through the sharing of educational and training materials, assist with day-to-day retail store operations, inventory management and studio management. Ensure a warm, pleasant and inviting environment for clients and visitors.


RESPONSIBILITIES:

Clientele Management and Sales

  • Embody the FoundRae standard of client experience, lead and coach the sales team for selling and relationship excellence
  • Ensure the continuous development of excellent client relationships by creating and celebrating memorable moments for our clients and visitors
  • Continuously build, develop and maintain authentic relationships and communicate the brand’s mission
  • Assist clients with finding the perfect pieces; listen to their requests and present appropriate product
  • Effectively communicate product knowledge, staying up to date as new styles are introduced
  • Meet and exceed monthly sales targets; assisting the sales team as needed
  • Learn Shopify POS and Endear client management and act as subject matter expert
  • Roll out Endear seasonal initiatives per direction of leadership
  • Ensure the highest customer satisfaction, act as a proactive problem solver regarding any potential client issues


Visual Merchandising

  • Ensure visual merchandising standards are maintained, check displays daily to ensure full product exposure
  • Work with Visual Merchandiser to coordinate inventory requests for all display changes
  • Ensure that the store and environment is demonstrative of the Foundrae brand aesthetic and all displays are neatly organized and planned


Management

  • Manage sales associates’ day-to-day tasks, guiding time management and prioritization
  • Ensure mock-ups are taken in a timely and accurate manner
  • Ensure lookbooks are created and sent in a timely manner
  • Make sure associates complete client outreach daily through Endear
  • Aid in supervising schedule changes
  • Oversee cleanliness and maintenance of retail workspace and studio
  • Conduct end of day closing sign offs to ensure associates have completed closing tasks, floor sweep
  • Share weekly summary of Client and Sales team requests/pain points with Store Manager


REQUIREMENTS:

  • Associates or Bachelor’s degree preferred
  • Minimum of 5+ years in retail management experience and at least 2 years within the luxury marketplace; fine jewelry experience a plus
  • Previous experience with CRM systems, Endear experience a plus
  • Strong communication skills; written and verbal
  • Able to work a flexible schedule including peak periods weekends, holidays and evenings
  • Physical requirements: lift/carry/move 40lbs minimum including product and fixtures and to stand for long periods of time


OUR COMPANY VALUES:

  • We value people: we want each other to be the best versions of who we can be.
  • We value our relationships with our employees, suppliers and community.
  • We value diversity and promote inclusivity with our words, actions and images.
  • We value professional development and personal growth.
  • We value community service and philanthropy.
  • We value and foster creativity and self-expression.
  • We value accountability for ourselves and the collective and show integrity through all our interactions.
  • We value storytelling and reading.

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